Retail Operations Manager

Richemont • New York, NY

4d • $85,000 - $95,000

About The Position

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity. Retail operations Oversee daily retail operations across boutiques. Identify operational gaps and propose process improvements. Ensure alignment between commercial strategy and operational execution. Manage BTQ vendors from set up, invoicing, budget monitoring. Manage BTQ supply replenishment as well as network wide vendor management. Project management Lead network wide retail and commercial projects and initiatives. Coordinate cross-functional skateholders. Ensure projects are delivered on time, within scope and aligned with brand standards. Product performance management Monitor closely sales pipeline, pre-order fulfilment and propose novelty allocation based on pre-order status. Monitor demand fluctuation and report any demand gap identified with proposed actions. Support launch planning for new collections. Analyze the performance of novelty release, order fulfilment, demand fluctuation, roadshow performance, High end products rotation & invoicing. Actively rotate products to capture sales opportunities, manage stock transfers between boutiques. Update model stock for all internal boutiques quarterly. Fully plan and manage product roadshow throughout the year.

Requirements

• Bachelor degree in business admistration or related field
• 5+ years of experience in retail or luxury
• Strong project management experience
• Excellent organizational and multitasking abilities
• Strong analytical mindset and attention to details
• Problem solving mindset

Responsibilities

• Oversee daily retail operations across boutiques
• Identify operational gaps and propose process improvements
• Ensure alignment between commercial strategy and operational execution
• Manage BTQ vendors from set up, invoicing, budget monitoring
• Manage BTQ supply replenishment as well as network wide vendor management
• Lead network wide retail and commercial projects and initiatives
• Coordinate cross-functional skateholders
• Ensure projects are delivered on time, within scope and aligned with brand standards
• Monitor closely sales pipeline, pre-order fulfilment and propose novelty allocation based on pre-order status
• Monitor demand fluctuation and report any demand gap identified with proposed actions
• Support launch planning for new collections
• Analyze the performance of novelty release, order fulfilment, demand fluctuation, roadshow performance, High end products rotation & invoicing
• Actively rotate products to capture sales opportunities, manage stock transfers between boutiques
• Update model stock for all internal boutiques quarterly
• Fully plan and manage product roadshow throughout the year

Benefits

• We offer a generous compensation and benefits package for eligible employees.
• Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees