Retail Operations Manager

The Frick Collection • New York, NY

19h • $80,000 - $90,000 • Onsite

About The Position

Internationally recognized as a premier museum and research center, the Frick is known for its distinguished Old Master paintings and outstanding examples of European sculpture and decorative arts. The collection originated with Henry Clay Frick (1849–1919), who bequeathed his home, paintings, sculptures, and decorative arts to the public for their enjoyment. The institution’s holdings—which encompass masterworks from the Renaissance through the nineteenth century—have grown over the decades, more than doubling in size since the opening of the museum in 1935. A critical component of the institution is the Frick Art Research Library, founded in 1920 by Helen Clay Frick, daughter of the museum’s founder. Recognized as one of the world’s top art history research centers, it has served students, scholars, and members of the public free of charge for generations. The Frick has undergone a comprehensive renovation and was open in a temporary home, Frick Madison, from 2020 through early 2024, while renovations were underway at the mansion on 70th Street. In addition to special exhibition galleries and education spaces, we have added enhanced visitor amenities and accessible spaces. The Museum and Art Research Library reopened to the public in April 2025. At the Frick Collection, we pride ourselves on promoting an open and welcoming workplace culture that supports work-life balance. The Frick strives to provide our employees with competitive salaries and exceptional benefits in a beautiful and pleasant work setting, while offering an excellent opportunity to appreciate some of the world’s finest works of art. Reporting to the Associate Director of Retail and Product Development, the Retail Operations Manager will be responsible for the overall daily operation and work flow of the Retail department. Manager will also assist with E-Commerce, inventory management, team management, and Shop merchandising.

Requirements

• 5+ years in Retail in a supervisory role, luxury retail experience a plus
• Extremely detail oriented
• Excels at trouble shooting
• Excellent communication and writing skills
• Experience in a not-for-profit setting or cultural institution
• Strong leadership skills including willingness and ability to enthusiastically support, engage, and work alongside all retail staff in executing daily operation and working directly with the public.
• Physical requirements are comparable to most office roles.
• Ability to interact in-perison with colleagues.
• Use common office tools and machines (computer, phone).
• Ability to traverse throughout the office and building(s) both inside and outside of the museum and visit different levels of the building.
• Ability to carry/transport materials weighing up to 20 or more pounds.

Nice To Haves

• Knowledge of Big Commerce, Clover, and Counterpoint systems a plus
• luxury retail experience a plus

Responsibilities

• Ensures daily operations run smoothly and efficiently and our standards of excellence in customer service are upheld.
• Direct reports are the Associate Managers and Inventory Manager.
• Works in close partnership with Associate Director to effectively manage inventory and schedule product launches, customer events.
• Assists with merchandising of product in the Shop.
• Plays a major role in updating the E commerce workflow and growth of our online business.
• Submits all departmental invoices, credit card receipts, schedules monthly trainings.
• Supplies: monitors budget, handles ordering of general and custom supplies
• In collaboration with the management team, organizes staff events and team building exercises.
• Serves as department liaison with Marketing, Special Events, and Graphic Design departments.
• Leads physical inventory at the end of fiscal year.

Benefits

• Paid Holidays: Full-time employees are eligible for 14 paid holidays, all federal holidays including Juneteenth, and Election Day and four floating holidays: two may be used in the first half of the calendar year, two may be used in the second half of the calendar year.
• Sick and Vacation time: Eligible full-time employees accrue up to 12 sick and 15 vacation days their first year of employment. In subsequent years, eligible full-time employees accrue up to 12 sick days and 25 vacation days/year.
• Paid Family leave: In addition to adhering to all federal family leave laws, we provide all eligible employees with paid bereavement and family leave.
• Health, Dental and Vision insurance : all full-time employees and their eligible dependents may enroll in employer sponsored benefits plans. Employees contribute to the cost of health insurance based on income level and type of coverage selected.
• Short and Long Term Disability and Life Insurance: the Frick covers the entire cost of these benefits for all full-time employees. The life insurance benefit is up to three times the employee’s annual salary.
• Retirement: The Frick supports all employees in planning for retirement by offering participation in a Tax Deferred Savings Plan – 403(b) and a defined benefit pension plan. We also offer retiree health benefits for retirees and their eligible dependents.
• Wellness Programs at the Frick include an Employee Assistance Plan, a discount on Citi Bike memberships and a discount on bike helmets.
• Additional benefits include discounted transit benefit, flexible spending accounts for health, dependent care and commuting costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees