Retail Operations Manager
About The Position
ANINE BING is looking for a Retail Operations Manager to join our Retail team based in Los Angeles. This role sits at the center of how our retail business runs. As a key contributor within our global retail organization, the Retail Operations Manager brings both operational rigor and a builder’s mindset to their work — owning the systems, standards, and projects that keep 40+ stores consistent, high-performing, and ready to scale. We’re looking for someone who is equally comfortable in a spreadsheet and a cross-functional meeting — someone who spots inefficiencies and fixes them, who can manage a complex project without losing sight of the details, and who understands that great retail doesn’t happen by accident. This is a hands-on role with real ownership and meaningful visibility across the business. This is a hybrid position based at our Los Angeles HQ, with a preference for in-person work 3+ days per week. The role reports to the VP, Retail.
Requirements
- 3–5 years in retail operations within a multi-door fashion or lifestyle brand
- Strong project management skills with a track record of driving initiatives end-to-end
- Analytically minded — comfortable owning reporting and identifying trends in retail performance data.
- Experienced with Google Workspace (docs, sheets, slides) and or Excel.
- Clear, confident communicator across field teams and corporate functions with strong presentation skills.
- High ownership mindset; thrives without a lot of hand-holding in a lean environment
- Familiarity with retail tech (POS systems, traffic counters, inventory tools)
- Ability to travel on occasion to stores
Responsibilities
- Own and continuously improve retail SOPs, policies, and the ops manual — ensuring consistency in process, customer experience, and brand representation across all doors.
- Partner with Regional Directors on store compliance, sale execution, and day-to-day operational escalations.
- Manage new store opening checklists and operational readiness in coordination with RDs, IT, and the inventory ops team.
- Partner with the inventory ops team to ensure store-level inventory processes — transfers, receiving, and fulfillment — run smoothly and issues are resolved quickly
- Serve as project manager for the Retail Excellence program — owning the roadmap, tracking milestones, and driving cross-functional execution.
- Lead operational projects including VIP program operations, POS improvements, and process automation initiatives.
- Identify inefficiencies across the retail fleet and build scalable solutions — always with a bias toward reducing manual work.
- Own retail performance reporting: weekly revenue visibility, metric tracking, and monthly business review inputs.
- Drive automation of recurring retail reports, eliminating manual data pulls wherever possible.
- Ensure field leaders have timely, clear visibility into performance metrics — revenue, traffic, conversion, and KPIs that drive action at the store level.
- Support sales forecasting, spend budget and cost tracking in partnership with finance and leadership
- Act as the connective tissue between retail and the broader business — translating store needs into actionable work with HR, Tech, Ops, and Finance.
- Manage Store Manager Operations onboarding and ensure field teams are equipped with current tools, guidelines, and training materials.
Benefits
- Work/Life Balance: Enjoy flexible work schedules, generous paid time off, and additional summer days to recharge and reset.
- In-Office Perks: Benefit from a hybrid work schedule and free daily in-office lunches designed to keep you energized, connected, and supported throughout your day.
- Wellness: We offer comprehensive medical, dental, and vision coverage—with ANINE BING covering a significant portion of the cost. Our benefits extend to your family and include a generous parental leave program.
- Style Perks: Enjoy a generous employee discount and seasonal wardrobe allotments—so you can live the brand, not just represent it.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
