Retail Operations Manager

Northern Tool + Equipment • Lake Charles, LA

316d • $52,000 - $61,200

About The Position

As an Operations Manager, you will help keep store running smoothly for our customers as well as our employees. At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It's our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job at hand. Your positive and professional attitude contributes to our winning culture and makes sure we leave a lasting impression.

Requirements

• High school education or equivalent required, 2 years of college or related technical training preferred.
• 2 years of related retail experience.
• Previous supervisory experience preferred.
• Ability to lead, guide and mentor store employees.
• Strong customer service, decision-making and problem-solving skills.
• Knowledge of tools and equipment appreciated, but not required.
• Ability to lift up-to 70 lbs.

Responsibilities

• Deliver knowledgeable customer service while maintaining a store that is clean, safe, and stocked with the products our customers want and need.
• Manage a team of Cashiers and Stockers to drive efficiencies in the execution of all processes and programs related to inventory, merchandising, safety, asset protection, cashiering and money handling to achieve team and overall store goals.
• Under guidance from the Store Manager, facilitate the hiring process, training and performance management for Cashier and Stocking Associates.
• Actively seek to minimize shrinkage of inventory and protect the store against shoplifting and internal theft.
• Serve as Manager on Duty (MOD) as assigned, including being responsible for opening and closing the store according to established policies and procedures.

Benefits

• Competitive Pay: Earn $52,000 - $61,200 annually, with your exact compensation personalized based on your skills, experience, and location.
• Flexible Work Schedule: Achieve the work-life balance you deserve with our flexible scheduling.
• Comprehensive Benefits Package: A variety of health plans, including medical, dental, vision, and a 401(k) plan with an enhanced company match.
• Generous Employee Discount: Enjoy a significant discount on the quality tools and equipment we offer.
• Get Paid on Your Terms: Access your earnings whenever you need them with our Daily Pay option.
• Holidays and Time Off: Stores are closed on Easter, Thanksgiving, and Christmas, with reduced hours on five other federal holidays.
• Incentives: Be rewarded for eligible incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: High school or GED