Retail Operations Manager Job Details | Nestle Operational Services Worldwide SA

Nestle International • Costa Mesa, CA

366d • $58,000

About The Position

Join Nespresso as a Boutique Operations Manager, where you will play a pivotal role in ensuring the seamless operation of our retail boutique. You will oversee daily store functions, manage inventory, and uphold safety and compliance standards, all aimed at enhancing both employee and customer experiences. This position requires a proactive leader who can effectively guide the back-of-house team while also supporting front-of-house operations. If you are passionate about delivering exceptional service and improving operational efficiency, we invite you to apply.

Requirements

• High School Diploma or GED required.
• 3+ years' experience in retail or customer service industry related profession.
• Experience in operations or back of house preferred.
• Proven ability to effectively lead and influence people; leadership experience preferred.
• Process and detail oriented with a systematic approach to work.
• Analytical problem solver; capable of identifying areas of inefficiency and creating solutions.
• Availability to work open and closing shifts, weekends, and holidays.
• Able to travel up to 10% for required meetings or trainings.

Responsibilities

• Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices.
• Implement safety protocols, manage cash operations, and oversee stock and inventory management.
• Maintain accurate inventory levels, process shipments, and ensure the proper handling of damaged or defective products.
• Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets.
• Oversee the racking system and ensure that all equipment is operational.
• Maintain, teach and train employees on the coffee roaster, engraver, and the To-Go and tasting bar.
• Manage the fulfillment of customer orders, including same-day delivery and online in-store pickups.
• Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction.
• Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks.
• Guide, support, and coach the back-of-house team to deliver an exceptional customer experience.
• Assist the leadership team with various projects and tasks as business needs arise.

Benefits

• Competitive pay along with quarterly bonuses for achieving team sales and service goals.
• Excellent training programs that empower you to take ownership of your career journey.
• Supportive and collaborative team environment.
• A free Nespresso machine and coffee product allowance.
• 401k with company match.
• Educational reimbursement.
• Health and mental wellness programs.
• DE&I resource groups.
• Commuter benefits.
• Pet adoption reimbursement.
• Employee recognition program.
• Discounts at over 2,000 companies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees