Retail - Operations Manager - Full-time

Michaels • Spokane, WA

76d • $18 - $23

About The Position

As an Operations Manager at Michaels, you will lead the operational processes to deliver sales and profits while protecting our assets. You will provide a well merchandised and well in-stock store by leading and supporting inventory management processes. Your role will involve leading a team of well-trained team members to deliver a customer-centric shopping experience and ensuring friendly customer service.

Requirements

• Retail management leadership experience.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Responsibilities

• Assist Store Manager in planning and supporting the scheduling and execution of store workload.
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements.
• Ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Support and participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Achieve your KPI's; manage your team to achieve their role KPI's.
• Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
• Manage and execute the inventory management processes in store.
• Manage and execute merchandise operations and Omni channel processes.
• Manage and execute shrink and safety programs.
• Train, observe and coach the team to achieve results; participate in the performance management process of your team.
• Support Talent Development; utilize the leadership competencies for continued self-development.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations.
• Serve as Manager on Duty (MOD).
• Acknowledge customers, help locate product and provide solutions.
• Cross trained in Custom Framing selling and production.
• Assist with Omni channel processes.
• Other duties as assigned.

Benefits

• Health insurance (medical, dental, and vision).
• Paid time off.
• Tuition assistance.
• Generous employee discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers