Retail Operations Manager ACX

Advantage Sales & Marketing dba Advantage Solutions • Milwaukee, WI

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About The Position

The Retail Operations Manager is a strategic leader responsible for end-to-end field execution across multiple retail banners, ensuring high-quality, consistent performance that aligns with customer objectives. This role blends operational management, team leadership, and cross-functional collaboration to deliver impactful in-store programs. Key responsibilities include developing and guiding field teams, optimizing processes, maintaining strong customer partnerships, and managing budgets to drive efficiency and executional excellence in a market of approximately 100 stores. Success in this role requires a balance of strategic thinking, hands-on leadership, and a commitment to continuous improvement. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Requirements

• Strong ability to manage customer expectations and maintain positive customer relationships.
• Excellent written and verbal communication; skilled in coaching, mentoring, and delivering clear guidance.
• Proficient in supervising, delegating, training, and evaluating team performance.
• Strong interpersonal skills for mentoring and support.
• Ability to visualize goals, plan strategically, and make sound decisions under pressure.
• Highly organized, able to multitask, prioritize effectively, and meet deadlines with minimal supervision.
• Advanced skills in Microsoft Office, HRIS, payroll/timekeeping systems, and performance tracking tools.
• Experienced in managing certifications, audits, and compliance requirements.
• Strong analytical ability to evaluate data, solve problems, and support operational decisions.
• Associates Degree or equivalent experience
• 4-6 years of retail experience with associate management

Responsibilities

• Field Leadership & Execution
• Retailer Partnership
• Budget & Resource Management
• Compliance, Safety & Risk Management
• Technology & Reporting
• Administrative & Operational Support
• Collaboration & Communication
• Conflict Resolution

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees