Retail Operations Leader

DICK'S Sporting Goods•North Olmsted, OH

37d•$16 - $24

About The Position

The Lead has a direct impact on both the execution of our store’s brand standards as well as the teammate experience. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates.

Requirements

Flexible availability - including nights, weekend, and holidays
Prior retail sales experience (or customer-focused experience) preferred
Ability to adjust priorities and manage time wisely in a fast-paced environment
All Teammates are required to adhere to all safety policies and procedures.
Additionally, as business needs arise, other tasks may become necessary

Responsibilities

Responsible for managing the day-to-day operational aspects of their store department
Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level
Upholds and holds team accountable for company brand, merchandising, and presentation standards
Compliance to loss prevention standards and audit requirements
Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross-training current team
As business needs arise; other tasks may become necessary to support the team and the store
Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization
Clearly communicates, provides in-the-moment coaching, and builds trust with teammates in the store
Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect