Retail Operations Lead

K&L Wine Merchants•Redwood City, CA

12d•$28 - $31

About The Position

The Retail Operations Lead contributes to team and company success through a skillful combination of process expertise, customer focus, and operational execution. He/she is responsible for delivering exceptional customer experiences while also effectively supporting the management team in overseeing daily facility operations. The Retail Operations Lead sees the big picture and is able to prioritize business needs while attending to the details that ensure customer satisfaction. He/she is a positive team leader who consistently champions company culture and goals.

Requirements

Success oriented.
Self-directed with strong time management and organizational skills.
Skillful problem solving and critical thinking abilities.
Leadership, mentorship, and training acumen.
Independent project management skills and consistent follow through.
Ability to work well independently and as part of a team.
Excellent written, verbal, and interpersonal communication skills.
Adept with technology including Microsoft 365, handheld devices, apps, etc.
Ability to operate warehouse equipment safely (i.e., pallet jack, hand truck, shipping and handling equipment).
Ability to work at least one weekend day per week; flexibility to work early/late or varied days on occasion.
3-5 years’ experience in a retail or warehouse environment.

Responsibilities

Models operational excellence through customer focus, attention to detail, omnichannel awareness, and big picture thinking.
Takes ownership for ensuring customer satisfaction; helps drive customer loyalty through high-touch, knowledgeable, and professional execution.
Partners with management team to drive KPI results and maximize opportunities to grow and optimize the business.
Consistently champions company culture and goals and fosters a positive team spirit.
Provides real time recognition, coaching, and leadership to peers; delegates effectively and inspires cooperation from others.
Proactively assumes manager-on-duty responsibilities in the Operations Manager’s absence; keyholder who regularly opens/closes the facility independently.
Regularly trains and mentors new hires and less experienced team members.
Provides feedback to management team regarding team, process, and facility improvements.
Highly skilled across the Operations spectrum; Acts as a point of escalation for complex transactions, processes, and customer service incidents.
Helps to lead the Quarterly Physical Inventory (QPI) preparation and count/verification, Will Call Sweep, and/or other cyclical processes.
Initiates professional internal and external communication via email, Slack, phone, and in person; responds to communication in a clear, informative, and timely manner.
Demonstrates project management abilities; independently sees special assignments through to completion.
Maintains facility safety, cleanliness, and organization as directed by company policy and the management team.
Executes all other duties as assigned.