Retail Operations Coordinator - (Hybrid)

Cruise Planners HQ•Coral Springs, FL

6d•Hybrid

About The Position

The Retail Operations Coordinator is responsible for the daily operations of the CP Store, including Shopify order fulfilment, inventory management, onsite pop-up store execution, customer support, and coordination with the Marketing, Accounting, IT, Training, and Events Departments. This role requires strong attention to detail, organizational skills, physical stamina, and the ability to manage multiple systems and deadlines in a fast-paced environment.

Requirements

Proficiency with Shopify (online and POS systems).
Experience with inventory management and order fulfilment.
Strong attention to detail and accuracy.
Ability to manage multiple priorities and meet deadlines.
Strong communication and coordination skills.
Comfortable working with technology, scanners, printers, and POS equipment.
Ability to lift, move, and carry heavy merchandise trunks.
Ability to stand for extended periods throughout the day.
Ability to bend, reach, and organize inventory on shelving units.
Availability to attend offsite events to support pop-up store operations.
Flexibility to work extended hours during event setup and inventory days to include evenings and weekends as needed.

Responsibilities

Fulfil Shopify orders daily, including packing, UPS label creation, tracking entry, and order closure.
Ensure fulfilment confirmations are sent and Freshdesk tickets are monitored daily and closed.
Inspect returns and process approved refunds in accordance with return policy.
Monitor inventory levels, reorder products as needed and prevent stock depletion.
Receive, count, organize, barcode, and accurately record incoming merchandise.
Maintain inventory records, submit updates to Accounting, and identify discrepancies or system syncing issues.
Set up new products in Shopify, including SKUs, pricing, weights, and images, coordinating with Marketing and Accounting Departments.
Assist with pricing calculations based on invoices and support sale pricing and promotions.
Support annual and ongoing inventory audits in alongside the Accounting Department.
Prepare, transport, set up, and break down Star U and Convention pop-up stores, including merchandise trunk loading and unloading.
Operate Shopify POS systems and assist with basic technical troubleshooting.
Maintain name tag order records in conjunction with the Events Department.
Maintain organization of all stockrooms and manage UPS shipping equipment and supplies.
Assist with sale pricing and weekly item promotions in newsletter.