Retail Operations Assistant Manager Retail Operations Assistant Manager

Nestle Operational Services Worldwide SA•Stanford, CA

1d•$65,000 - $67,000

About The Position

At Nespresso, we place people and specialty coffee at the heart of what we do. As part of our team, you'll be empowered to inspire, care, act, and innovate to reach your full potential and reimagine what coffee can be. As a certified B Corporation, we're committed to driving our triple bottom line – People, Profit, and Planet – by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other, channeling our growth-minded spirit to set new standards in global coffee culture. Quality, sustainability, diversity, and inclusion are core to who we are and critical to our vision of driving positive change. Throughout our factories, boutiques, and office locations, Nespresso careers are brimming with best-in-class opportunities for your development and growth. Join us! Reimagine what coffee can be. Reimagine what you can become. Let’s grow together. Join our Stanford Nespresso team in a key leadership role as a Boutique Operations Manager, partnering closely with the Boutique Sales Manager and Boutique Manager to lead the team to excellence. In this role, you will oversee daily store operations, including inventory management and safety and compliance standards, with a strong focus on enhancing both the employee and customer experience. A proactive and collaborative leader, you will guide back‑of‑house operations while supporting front‑of‑house execution. You will also spend approximately two days per week on the sales floor, leading with hospitality and service to deliver memorable Nespresso coffee moments to every customer.

Requirements

High School Diploma or GED required
3+ years’ experience in retail or customer service industry related profession
Experience in operations or back of house preferred
Proven ability to effectively lead and influence people; leadership experience preferred
Process and detail oriented with a systematic approach to work
You will be an analytical problem solver; capable of identifying areas of inefficiency and creating solutions
Availability to work open and closing shifts, weekends, and holidays
Able to travel up to 10% for required meetings or training

Responsibilities

Operations and Inventory Management: Partner with the Boutique Manager and Assistant Manager to ensure adherence to Retail Operations Procedures and Best Practices. This includes implementing safety protocols, managing cash operations, and overseeing stock and inventory management. You will be responsible for maintaining accurate inventory levels, processing shipments, and ensuring the proper handling of damaged or defective products.
IT Systems Management: Ensure that all technological systems function correctly by troubleshooting issues and managing IT support tickets. You will oversee the racking system and ensure that all equipment is operational, facilitating smooth back-of-house operations.
Store Services: You will maintain, teach and train employees on the coffee roaster, engraver, and the To-Go and tasting bar.
Omni Services Coordination: Manage the fulfillment of customer orders, including same-day delivery and online in-store pickups, ensuring that all services are executed efficiently and to the highest standards.
Operational Efficiencies: Continuously identify areas for improvement within operations to enhance efficiency, productivity, and customer satisfaction. You will implement Total Quality Management (TQM) principles while adhering to safety protocols.
Compliance Oversight: Ensure full compliance with health, safety, and environmental policies by conducting regular audits, inspections, and maintenance checks. You will lead initiatives to promote a safety-conscious culture and ensure that all employees are certified in Food Safety and CPR as per local regulations.
Team Leadership and Development: Guide, support, and coach the back-of-house team to deliver exceptional customer experience through adherence to operational standards. You will also step in as the Manager on Duty (MOD) for front-of-house operations, assisting on the sales floor as needed and driving both employee and customer experiences.
General Support: Assist the leadership team with various projects and tasks as business needs arise, contributing to the overall success of the boutique.

Benefits

Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
Growth & Development: Build a career at Nespresso that reflects who you are, supported by strong training programs that empower you to own your professional growth.
Caring Culture: Be part of a supportive, collaborative culture that inspires you to do your best while being part of a team that feels as welcoming and energizing as a fresh cup of coffee.
Purposeful Work: As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.
A free Nespresso machine and coffee product allowance
401k with company match
Educational reimbursement
Health and mental wellness programs
DE&I resource groups
Commuter benefits
Pet adoption reimbursement
Employee recognition program
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