Retail Office Manager - Narberth, PA

WSFS Financial • Narberth, PA

108d

About The Position

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose. The Retail Office Manager will be responsible for achieving branch growth and service goals, while also having responsibility for leading and coaching a team of sales and service professionals to meet or exceed all set Bank growth and service targets. This role will be responsible for observing branch activities and behaviors while ensuring that they align with Bank's strategy. The incumbent will provide day-to-day management and coaching for a team of 5 - 12 branch Associates, which will include staffing decisions, performance appraisals, training, promotions, salary recommendations, and consistent coaching and feedback. The Retail Office Manager will also provide administrative control over the functions of the office, including but not limited to branch budgeting, branch profitability management, and critical operational duties to ensure branch compliance. This role will oversee activities in order to promote the growth of the branch office and attract new business which includes recognizing opportunities for cross-selling and developing Associates to maximize selling and service skills. The Retail Office Manager will be empowered to make sound business decisions that are mutually beneficial for both the customer as well as the bank. This role is located in our Narberth banking office located in Narberth, PA. The incumbent must be flexible with scheduling. The schedule is a 40-hour work week including 2-3 Saturdays a month. This schedule can change at any time based on business needs.

Requirements

• Bachelor's degree or equivalent experience in retail banking.
• Minimum of 3 years of management or supervisory experience in a retail banking environment.
• Extensive business development experience with a proven successful track record.
• Experience in branch operations, including procedures, policies, control, and regulations.
• Strong knowledge of deposit and retail loan products; familiarity with business lending products.
• Knowledge of financial fundamentals, including computation of interest and monthly payments.
• Strong coaching and development skills.
• Strong knowledge of teller operations and processing.
• Strong verbal and written communication skills and presentation skills.
• Proficient in basic computer skills.

Responsibilities

• Achieve branch growth and service goals.
• Lead and coach a team of sales and service professionals.
• Observe branch activities and ensure alignment with Bank's strategy.
• Provide day-to-day management and coaching for a team of 5 - 12 branch Associates.
• Make staffing decisions, conduct performance appraisals, and provide training.
• Manage branch budgeting and profitability.
• Ensure branch compliance with operational duties.
• Promote growth of the branch office and attract new business.
• Recognize opportunities for cross-selling.
• Develop Associates to maximize selling and service skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees