Retail Merchandising Support Associate, Pleasanton Furniture - Full Time

Macy's•Pleasanton, CA

10h•Onsite

About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, the expertise you develop in Macy’s merchandise and services will let you create exceptional experiences for every customer you encounter. You will also be responsible for aiding in floor relocations, enhancing the visual presentation of merchandise, arranging and maintaining product displays, and ensuring up-to-date pricing and signage. We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays. This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!

Requirements

Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.
Utilize point of sale technology and applications to help in selling and fulfilling customer orders.
Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.
Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Partnership with the total team to drive sales and deliver the customer experience
Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
Enjoy meeting people, learning about them, and sharing information
Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
You can handle electronic devices with no problem
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English

Responsibilities

Greet & connect with customers in a friendly and genuine way. Let them know we appreciate them and care about their experience
Recommend product by asking questions to identify customer needs and inspiring purchases with newness and product that resonates with the customer.
Offer options and solutions to customers to complete the sale
Wrap-Up the moment to close out the customer’s shopping journey, celebrating their purchases and sharing in their excitement
Master store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need and suggest additional items.
Maintain department recovery standards, including selling floor and fitting rooms.
Ensure accurate pricing and signage throughout the store is by regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies
Work with other team members to achieve department goals and maintain a positive work environment
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning
Leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice