About the position
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As a Merchandising Colleague, also known as a Front of House Colleague, the expertise you develop in Macy's merchandise and services will let you create exceptional experiences for every customer you encounter. You will also be responsible for aiding in floor relocations, enhancing the visual presentation of merchandise, arranging and maintaining product displays, and ensuring up-to-date pricing and signage. We're looking for flexible team players who thrive in our fast-paced environment, can switch between multiple tasks, and can work various shifts including nights, weekends and holidays.
Responsibilities
- Greet & connect with customers in a friendly and genuine way.
- Let customers know we appreciate them and care about their experience.
- Recommend products by asking questions to identify customer needs and inspiring purchases.
- Offer options and solutions to customers to complete the sale.
- Wrap-Up the moment to close out the customer's shopping journey, celebrating their purchases.
- Master store products, services, loyalty programs, and Macy's sales systems.
- Maintain department recovery standards, including selling floor and fitting rooms.
- Ensure accurate pricing and signage throughout the store.
- Work with other team members to achieve department goals and maintain a positive work environment.
- Foster an environment of acceptance and respect.
Requirements
- Good understanding of the products you are selling.
- Ability to build relationships with customers and achieve sales goals.
- Utilize point of sale technology and applications.
- Self-driven to keep up with product knowledge and trends.
- Excellent interpersonal skills.
- Ability to work effectively with colleagues at all levels.
Nice-to-haves
- Flexible availability, including days, evenings, weekends and holidays.
- Enjoy meeting people and sharing information.
- Resourceful and eager to start a new venture.
- Ability to handle electronic devices.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off and eight paid holidays.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
