About the position
Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. As a Merchandising Colleague, also known as a Front of House Colleague, you'll play a vital role in keeping our store running smoothly and efficiently. You will aid in merchandise movement and placement, enhance the visual presentation of merchandise, arrange and maintain product displays, ensure pricing and signage is up-to-date and deliver genuine hospitality to both our customers and colleagues. Your dedication to teamwork will shine as you collaborate with colleagues to achieve department goals and foster a positive workplace. Most importantly, you'll make every customer feel welcome by greeting them with a smile and offering your help whenever needed. We're looking for flexible, team-oriented individuals who thrive in a fast-paced environment. If you're someone who can handle multiple tasks and is available to work a variety of shifts, including nights, weekends, and holidays then come be part of a team that's dedicated to making every customer feel at home.
Responsibilities
- Deliver Customer Service Excellence: Greet customers warmly, actively listen to their needs, and provide thoughtful assistance.
- Visual Merchandising: Support floor relocations, maintain product displays, and update mannequins and visual elements to align with company directives.
- Product Placement: Prepare and display merchandise in a visually appealing manner and replenish stock to maintain an organized presentation on the sales floor.
- Pricing & Signing: Ensure accurate pricing and signage throughout the store by regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies.
- Sales Support: Develop expertise in store products, services, loyalty programs, and Macy's sales systems and use knowledge to help customers find what they need, complete sales transactions, and suggest additional items.
- Store Presentation: Maintain department recovery standards, including selling floor and fitting rooms.
- Team Collaboration: Work closely with colleagues to achieve department goals, fostering a supportive and positive work environment.
Requirements
- No Education or Experience Required.
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.
- Self-starter; able to adapt quickly to changing customer expectations and needs.
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules/procedures in English.
Nice-to-haves
- Good understanding of the products in the store and be able to give expert guidance to customers based on their wants, features, and choices.
- Create connection with customers, help the store achieve sales goals, and participate in sales-boosting events.
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
- Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources to provide the best possible service.
- Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections.
- Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience.
Benefits
- Comprehensive health and wellness coverage.
- 401(k) match to invest in your future.
- Paid time off and eight paid holidays.
- Continuous learning and leadership development.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
