Retail Merchandising Support Associate: Glendale Galleria - Part Time

About the position

As a Merchandising Colleague, also known as a Front of House Colleague, you'll play a vital role in keeping our store running smoothly and efficiently. You will aid in merchandise movement and placement, enhance the visual presentation of merchandise, arrange and maintain product displays, ensure pricing and signage is up-to-date and deliver genuine hospitality to both our customers and colleagues. Your dedication to teamwork will shine as you collaborate with colleagues to achieve department goals and foster a positive workplace. Most importantly, you'll make every customer feel welcome by greeting them with a smile and offering your help whenever needed.

Responsibilities

• Deliver Customer Service Excellence: Greet customers warmly, actively listen to their needs, and provide thoughtful assistance.
• Visual Merchandising: Support floor relocations, maintain product displays, and update mannequins and visual elements to align with company directives.
• Product Placement: Prepare and display merchandise in a visually appealing manner and replenish stock to maintain an organized presentation on the sales floor.
• Pricing & Signing: Ensure accurate pricing and signage throughout the store by regularly using technology to update product prices, promotions, and information on products and fixtures in accordance with company guidelines and policies.
• Sales Support: Develop expertise in store products, services, loyalty programs, and Macy’s sales systems and use knowledge to help customers find what they need, complete sales transactions, and suggest additional items.
• Store Presentation: Maintain department recovery standards, including selling floor and fitting rooms.
• Team Collaboration: Work closely with colleagues to achieve department goals, fostering a supportive and positive work environment.

Requirements

• Good understanding of the products in the store and be able to give expert guidance to customers based on their wants, features, and choices.
• Create connection with customers, help the store achieve sales goals, and participate in sales-boosting events.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Self-driven to keep up with product knowledge and trends and stay current with all training through Macy’s educational resources.
• Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections.
• Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience.

Nice-to-haves

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and eager to start a new venture and can adapt to changing priorities.
• Self-starter; able to adapt quickly to changing customer expectations and needs.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.