Mondelēz International-posted 6 days ago
Full-time • Manager
Fort Wayne, IN
5,001-10,000 employees

The role of the Retail Merchandising Supervisor (RMS) is the accountability for the hiring, training/coaching and monitoring the hourly merchandising staff to achieve world class retail effectiveness while optimizing cost efficiencies. Individuals will need to ensure all in-store activities are properly executed to support the merchandising plan. The Retail Merchandising Supervisor will have an assigned geography and Sales Service Representatives who are scheduled to perform in-store activities (merchandising, display building, backroom management, etc.). The Retail Merchandising Supervisor will oversee these individuals and aid in developing their capabilities. A successful Retail Merchandising Supervisor should have sound understanding and be well suited to assume the responsibilities of the role by excelling in the following skills: Actively participate in the interview process of new hires via in-person or video conferencing of prospective candidates. Manage the selection process for all new hires to the Sales Service Representative (SSR’s) position. Ensures newly hired SSRs participate in a standard on-boarding/orientation process and all appropriate training programs within the prescribed timelines. Responsible for on-the-job coaching as well as providing continuous learning and development for SSRs. Utilizes the Performance Management process to assist in correcting substandard work practices by direct reports. Communicate Sales team/area priorities and help SSRs prioritize time and efficient work standards. Ensure all merchandising activities are properly executed at store level to support merchandising game plan. Responsible for annual performance appraisals for all direct reports. Approves all requests for leave in a timely manner and communicates to impacted employee. Has a general understanding of employee benefits for both full time and part time eligibility. Works in a collaborative environment with District Managers to ensure merchandising standards are adhered to.

  • Actively participate in the interview process of new hires via in-person or video conferencing of prospective candidates.
  • Manage the selection process for all new hires to the Sales Service Representative (SSR’s) position.
  • Ensures newly hired SSRs participate in a standard on-boarding/orientation process and all appropriate training programs within the prescribed timelines.
  • Responsible for on-the-job coaching as well as providing continuous learning and development for SSRs.
  • Utilizes the Performance Management process to assist in correcting substandard work practices by direct reports.
  • Communicate Sales team/area priorities and help SSRs prioritize time and efficient work standards.
  • Ensure all merchandising activities are properly executed at store level to support merchandising game plan.
  • Responsible for annual performance appraisals for all direct reports.
  • Approves all requests for leave in a timely manner and communicates to impacted employee.
  • Has a general understanding of employee benefits for both full time and part time eligibility.
  • Works in a collaborative environment with District Managers to ensure merchandising standards are adhered to.
  • Be at least 18 years of age and have a valid driver's license.
  • High School Diploma or GED required
  • A flexible work schedule may be required, including being available to work weekends and holidays
  • Previous Retail, Sales and/or Customer Service experience a plus
  • Successful completion of drug test, MVR check, and general background check
  • Ability to perform physical demanding work in a fast-paced work environment and meet the defined physical activities (frequent lifting, bending, and carrying up to 25 lbs., occasionally over 50 lbs., pushing, pulling, etc.) while adhering to the safety expectations and processes
  • Computer literate (Microsoft Office, Internet and Cellular/Wireless devices)
  • bachelor's degree Preferred
  • Previous Retail, Sales and/or Customer Service experience a plus
  • health insurance
  • wellness and family support programs
  • life and disability insurance
  • retirement savings plans
  • paid leave programs
  • education related programs
  • paid holidays and vacation time
  • company vehicle, which includes a gas card and vehicle maintenance program
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