Retail Merchandise Recovery Associate

Goodwill Southern California • Riverside, CA

1d • Onsite

About The Position

Goodwill Southern California is seeking a Retail Merchandise Recovery Associate to support merchandise quality control, recovery, and operational consistency across our retail system. This warehouse-based role plays a key part in maximizing revenue, improving product flow, and ensuring merchandise is properly allocated to the right sales channels — all contributing directly to our mission of Transforming Lives Through the Power of Work.

Requirements

• High school diploma or GED required.
• Basic English reading, writing, and speaking abilities.
• Ability to follow written and oral instructions consistently.
• Some retail, warehouse, or production experience helpful.
• Ability to work with a diverse team in a fast-paced environment.
• Safety-conscious mindset and strong attention to detail.
• Ability to use an iPhone or tablet to take photos, send messages, and complete basic digital forms.
• Reliable, punctual, and committed to Goodwill’s RISE values: Respect, Integrity, Service, and Excellence.

Nice To Haves

• Bilingual (Spanish/English) preferred.

Responsibilities

• Inspect merchandise and Mobile Unit Transports (MUTs) before they reach the Outlet to identify sellable or brand-name items suitable for return to retail stores.
• Build and maintain “second-chance” MUTs for redistribution back to stores.
• Review labeling, tagging, and assembly of MUTs for accuracy and consistency.
• Document process errors through written notes and photos; report findings to retail leadership to support training and process improvement.
• Use company-issued devices to complete reports, upload images, and communicate recovery findings.
• Maintain organized records of recovered merchandise, errors, and trends.
• Follow all established safety protocols and use required PPE.
• Work independently while demonstrating accountability, accuracy, and attention to detail.

Benefits

• Make a direct impact by helping recover valuable merchandise and reduce waste.
• Support store performance and mission revenue through quality control and recovery efforts.
• Join a values-based team with opportunities for growth across Retail and Supply Chain pathways.
• Work in a mission-driven environment where your contributions support job creation and community programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees