Story Land - Retail Merchandise Receiver/Processer

Herschend•Bartlett, NH

24d•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. Work in a fun environment helping guests make memories of a lifetime with the children in their life! You will make friends and get to meet new people every day while assisting them in our gift shops. This position prepares new merchandise for the sales floor, re-stocks store merchandise as it sells, and keeps back-stock in storage rooms neat and organized. We are currently looking for a: Story Land - Retail Merchandise Receiver/Processer Roles & Responsibilities: Roles and Responsibilities Welcome and greet all guests with a smile as they enter retail locations Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products Maintain knowledge of current sales and promotions; promote these events to prospective guests Resolve guest concerns in a courteous and prompt manner Operate all POS equipment accurately to finalize all purchases Ensure merchandise is well stocked, organized, and presentable for our guests Ensure the retail locations are clean and safe for our guests Refold or rehang clothing items as necessary Assist managers and supervisors with monitoring inventory control methods Keep work space clean and organized Assist with preparing product for the sales floor by ticketing items, hanging clothing, and placing corresponding size rings on hangers Process and return damaged merchandise in accordance with company policies Restock product as needed Assemble occasional product, such as grab bags Safely and properly use a step ladder to reach higher shelving Remain vigilant for possible theft from guests or other employees Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc. Report maintenance or safety concerns to a supervisor or manager in a timely manner All other duties assigned by leadership Requirements Must be at least 16 years of age to comply with New Hampshire Child Labor Laws Ability to work flexible schedule, including evenings, weekends, and holidays Must have reliable transportation to and from your scheduled shift Ability to comply with all uniform policies Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner Ability to positively engage with guests to promote sales and customer satisfaction Previous experience with Point of Sale (POS) technology and PCI compliance a plus Ability to follow direction, multi-task, and work as part of a team as well as independently Able to work in a fast-paced environment Able to be productive during slow periods Able to follow direction and communicate relevant information Able to follow daily tasks as outlined in the food and beverage/retail standard operating procedures Assist with trucks and deliveries when needed Physical Requirements: Ability to stand, walk, and remain on feet for majority of the workday Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders Ability to use a step ladder in a safe and proper manner Ability to carry, push, pull, lift, and hold objects weighing 25 pounds or more Working Conditions: This role will be based in one or more retail locations throughout the park, with exposure to both indoor and outdoor environments Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain and other weather conditions Some exposure to dust and chemical cleaning agents Working at Story Land is about making people happy! It’s about being independent and having fun, making new friends and earning extra money while doing so. As a Story Land host, you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights! Team member benefits: Perks & Benefits: Flexible schedule Ability to cross-train and learn unique skills across various departments Free admission to Story Land and Living Shores parks on your days off Invitations to exclusive company-sponsored host events throughout the season We’ve got great jobs for people just starting out in the workforce, looking for a second job or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than Story Land. Apply today! Do not miss the chance to spark your career now! We're not just in the attractions business; we're in the people business- and that starts with our own. Our 20,000+ hosts across North America are the heartbeat of our diverse and growing company. In keeping with our company values, we nurture a balance between work and family, strive to promote 70% from within and support each host’s efforts to develop a fulfilling and rewarding career

Requirements

Must be at least 16 years of age to comply with New Hampshire Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to positively engage with guests to promote sales and customer satisfaction
Previous experience with Point of Sale (POS) technology and PCI compliance a plus
Ability to follow direction, multi-task, and work as part of a team as well as independently
Able to work in a fast-paced environment
Able to be productive during slow periods
Able to follow direction and communicate relevant information
Able to follow daily tasks as outlined in the food and beverage/retail standard operating procedures
Assist with trucks and deliveries when needed
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to use a step ladder in a safe and proper manner
Ability to carry, push, pull, lift, and hold objects weighing 25 pounds or more

Nice To Haves

Previous experience with Point of Sale (POS) technology and PCI compliance a plus

Responsibilities

Welcome and greet all guests with a smile as they enter retail locations
Initiate conversations with guests and assist with any questions they may have regarding our merchandise or souvenirs
Maintain a general knowledge of all available merchandise to assist guests with questions regarding our products
Maintain knowledge of current sales and promotions; promote these events to prospective guests
Resolve guest concerns in a courteous and prompt manner
Operate all POS equipment accurately to finalize all purchases
Ensure merchandise is well stocked, organized, and presentable for our guests
Ensure the retail locations are clean and safe for our guests
Refold or rehang clothing items as necessary
Assist managers and supervisors with monitoring inventory control methods
Keep work space clean and organized
Assist with preparing product for the sales floor by ticketing items, hanging clothing, and placing corresponding size rings on hangers
Process and return damaged merchandise in accordance with company policies
Restock product as needed
Assemble occasional product, such as grab bags
Safely and properly use a step ladder to reach higher shelving
Remain vigilant for possible theft from guests or other employees
Notify leadership when supplies are running low such as printer paper, ink pens, trash bags, shopping bags, etc.
Report maintenance or safety concerns to a supervisor or manager in a timely manner
All other duties assigned by leadership