Retail Merchandise Associate
About The Position
At TJX Companies, the Retail Merchandise Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. This role adheres to all operational, merchandise, and loss prevention standards. Associates may be cross-trained to work in multiple areas of the store to support business needs. The company emphasizes a vibrant team, diversity, collaboration, and employee development across its global Home Offices, Distribution Centers, and Retail Stores. TJX is a Fortune 100 company and the world’s leading off-price retailer, with nearly 4,700 stores in nine countries and five distinctive branded e-commerce sites. The company values honesty, integrity, and treating each other with dignity and respect, offering opportunities for growth and an exciting future in retail.
Requirements
- Possesses excellent customer service skills
- Able to work a flexible schedule to support business needs
- Possesses strong communication and organizational skills with attention to detail
- Capable of multi-tasking
- Able to respond appropriately to changes in direction or unexpected situations
- Capable of lifting heavy objects with or without reasonable accommodation
- Works effectively with peers and supervisors
Nice To Haves
- Retail customer experience preferred
Responsibilities
- Role models established customer experience practices with internal and external customers
- Supports and embodies a positive store culture through honesty, integrity, and respect
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- Promotes credit and loyalty programs
- Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards
- Initiates and participates in store recovery as needed throughout the day
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- Provides and accepts recognition and constructive feedback
- Adheres to all labor laws, policies, and procedures
- Supports and participates in store shrink reduction goals and programs
- Participates in safety awareness and maintains a safe environment
- Other duties as assigned
Benefits
- Associate discount
- EAP
- Smoking cessation
- Bereavement
- 401(k) Associate contributions
- Child care & cell phone discounts
- Pet & legal insurance
- Credit union
- Referral bonuses
- 401(k) match (for those who meet service or hours requirements)
- Medical/dental/vision (for those who meet service or hours requirements)
- HSA (for those who meet service or hours requirements)
- Health care FSA (for those who meet service or hours requirements)
- Life insurance (for those who meet service or hours requirements)
- Short/long term disability (for those who meet service or hours requirements)
- Paid parental leave (for those who meet service or hours requirements)
- Paid holidays/vacation/sick (for those who meet service or hours requirements)
- Auto/home insurance discounts (for those who meet service or hours requirements)
- Scholarship program (for those who meet service or hours requirements)
- Adoption assistance (for those who meet service or hours requirements)
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
