Retail Merchandise Associate

The TJX Companies, Inc.•Concord, NH

23h•Onsite

About The Position

The Retail Merchandise Associate position at Sierra, a brand under TJX Companies, offers opportunities for growth and achievement within a vibrant team that values diversity, collaboration, and employee development. TJX Companies is a Fortune 100 company and a leading off-price retailer globally, with operations across four global Home Offices, Distribution Centers, and various retail stores including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. The core responsibility of this role is to deliver a highly satisfied customer experience by engaging with customers, embodying customer experience principles, and maintaining a clean and organized store environment. The associate must adhere to all operational, merchandise, and loss prevention standards and may be cross-trained to support various areas of the store as business needs dictate. TJX, with nearly 4,700 stores in nine countries and five e-commerce sites, emphasizes a culture of honesty, integrity, and mutual respect, offering associates a chance to make a difference and experience the excitement of retail.

Requirements

Possess excellent customer service skills.
Able to work a flexible schedule to support business needs.
Possess strong communication and organizational skills with attention to detail.
Capable of multi-tasking.
Able to respond appropriately to changes in direction or unexpected situations.
Capable of lifting heavy objects with or without reasonable accommodation.
Work effectively with peers and supervisors.

Nice To Haves

Retail customer experience preferred

Responsibilities

Deliver a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment.
Adhere to all operational, merchandise, and loss prevention standards.
Be cross-trained to work in multiple areas of the store in order to support the needs of the business.
Role model established customer experience practices with internal and external customers.
Support and embody a positive store culture through honesty, integrity, and respect.
Accurately ring customer purchases/returns and count change back to customer according to established operating procedures.
Promote credit and loyalty programs.
Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
Accurately process and prepare merchandise for the sales floor following company procedures and standards.
Initiate and participate in store recovery as needed throughout the day.
Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
Provide and accept recognition and constructive feedback.
Adhere to all labor laws, policies, and procedures.
Support and participate in store shrink reduction goals and programs.
Participate in safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
EAP (Employee Assistance Program)
Smoking cessation
Bereavement
401(k) Associate contributions
Child care discounts
Cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match (for those who meet service or hours requirements)
Medical/dental/vision (for those who meet service or hours requirements)
HSA (Health Savings Account) (for those who meet service or hours requirements)
Health care FSA (Flexible Spending Account) (for those who meet service or hours requirements)
Life insurance (for those who meet service or hours requirements)
Short/long term disability (for those who meet service or hours requirements)
Paid parental leave (for those who meet service or hours requirements)
Paid holidays/vacation/sick (for those who meet service or hours requirements)
Auto/home insurance discounts (for those who meet service or hours requirements)
Scholarship program (for those who meet service or hours requirements)
Adoption assistance (for those who meet service or hours requirements)