Retail Merchandise Associate

The TJX Companies, Inc.•Cortland, NY

8h•Onsite

About The Position

TJX Companies, a Fortune 100 company and the world’s leading off-price retailer, offers opportunities for growth and development within its vibrant team. The company operates four global Home Offices, Distribution Centers, and various retail stores including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. The Retail Merchandise Associate is responsible for delivering a highly satisfied customer experience by engaging with customers, embodying customer experience principles, and maintaining a clean and organized store environment. This role requires adherence to all operational, merchandise, and loss prevention standards and may involve cross-training in multiple store areas to support business needs. TJX is a major retailer of apparel and home fashions globally, with nearly 4,700 stores across nine countries and five e-commerce sites. Associates contribute to delighting shoppers, and the company values honesty, integrity, dignity, and respect, offering a dynamic retail experience.

Requirements

Possesses excellent customer service skills
Able to work a flexible schedule to support business needs
Possesses strong communication and organizational skills with attention to detail
Capable of multi-tasking
Able to respond appropriately to changes in direction or unexpected situations
Capable of lifting heavy objects with or without reasonable accommodation
Works effectively with peers and supervisors

Nice To Haves

Retail customer experience preferred

Responsibilities

Role models established customer experience practices with internal and external customers
Supports and embodies a positive store culture through honesty, integrity, and respect
Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
Promotes credit and loyalty programs
Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
Accurately processes and prepares merchandise for the sales floor following company procedures and standards
Initiates and participates in store recovery as needed throughout the day
Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
Provides and accepts recognition and constructive feedback
Adheres to all labor laws, policies, and procedures
Supports and participates in store shrink reduction goals and programs
Participates in safety awareness and maintains a safe environment
Other duties as assigned