About the position
Join our team and be part of a dynamic retail environment where every interaction counts. As a Membership Sales Specialist, you'll be at the forefront of our mission, connecting with customers and providing them with invaluable membership services. Drive sales by selling and processing new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons. Engage actively with our membership base through in-store sales, inquiries, and outbound calls. Welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities. Ensure all leads and interactions are accurately documented, maintaining clear records for future reference. Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers.
Responsibilities
- Sell and process new AAA memberships.
- Maximize opportunities to upsell and cross-sell upgrades and add-ons.
- Drive active engagement with membership base through in-store sales, inquiries, and outbound calls.
- Welcome new members and present promotions.
- Document all leads and interactions accurately.
- Provide expert guidance and support for membership-related inquiries.
Requirements
- Minimum of three (3) years of sales and customer service experience.
- Effective written and oral communication skills.
- Proficiency in computer skills and ability to navigate multiple websites and programs.
- High School Diploma or GED.
- Satisfactory pre-employment and post-employment screening results.
Benefits
- Competitive Compensation: $19.67 to $25.16 hourly.
- Monthly Incentive Plan.
- Complimentary AAA Premier level membership benefits.
- Medical, Dental, Vision, and Prescription Coverage.
- Tuition Reimbursement.
- 401(K) Plan with company match up to 7%.
- Over three weeks of paid time off during the first year.
- Paid Volunteer Time Off.
- Eight paid holidays throughout the year.
- Consistent schedule with no work on Sundays.
