Retail Manager

Pyramid Global Hospitality

3d•$42,000 - $52,000

About The Position

Retail Manager Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness come to life in extraordinary style. Shape your success in a place built for unforgettable experiences. At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection. Position Summary The Retail Manager is responsible for the overall leadership, operations, and financial performance of Dellshire Resort’s retail outlets, including the Main Lobby Retail Shop and the Family Entertainment Center (FEC)/Concessions Retail location. This role oversees daily operations, merchandising, inventory control, staffing, and guest experience to ensure both locations reflect the immersive Dellshire brand while driving revenue and profitability. The Retail Manager serves as a culture leader, developing a team that delivers exceptional service and creates memorable guest interactions aligned with Dellshire Resort’s commitment to imagination, wonder, and togetherness. Why You’ll Love Dellshire Be part of a resort that blends luxury and adventure into a storybook setting. Work with a team that values creativity, collaboration, and connection. Experience professional growth in a dynamic, pre-opening environment with room to make your mark.

Requirements

2–4 years of retail leadership or supervisory experience, preferably in hospitality, resort, entertainment, or high-volume environments.
Strong leadership, communication, and team development skills.
Experience with inventory systems, POS platforms, and retail reporting tools preferred.
Proven ability to manage multiple locations or operational areas simultaneously.
Strong organizational skills with attention to detail and financial accountability.
Flexible schedule availability including evenings, weekends, and holidays.

Responsibilities

Lead daily operations of both retail locations, ensuring consistent service standards, presentation, and brand alignment.
Recruit, hire, train, coach, and develop retail team members, fostering a positive and engaged team environment.
Create staff schedules based on business levels, seasonal demand, and operational needs.
Oversee merchandising strategy, product placement, and visual displays to maximize sales and guest engagement.
Manage inventory processes including ordering, receiving, stock rotation, shrink control, and periodic inventory counts.
Monitor retail performance through sales reporting, labor management, and expense control to meet financial goals.
Collaborate with leadership on product selection, seasonal offerings, and promotional initiatives.
Ensure all retail areas maintain cleanliness, organization, and safety standards.
Handle guest concerns or escalations professionally and promptly.
Maintain compliance with company policies, card handling procedures, and loss prevention standards
Support resort-wide initiatives, special events, and pre-opening activities as needed.