Retail Manager
About The Position
The Retail Manager leads a high-touch, performance-driven merchandising operation aligned with the tastes, expectations, and demographics of the Club's membership. Reporting directly to the General Manager/COO, the role oversees all day-to-day retail operations and plays a central role in the evolution of the Club's retail program following its recent transition to a fully club-owned model. This position sets the standard for service, presentation, and financial discipline. It establishes structure, sharpens execution, and defines retail practices that support long-term performance. Member experience remains the priority, reinforced through thoughtful buying, strong visual standards, and disciplined inventory management. The Retail Manager works closely with the Head Golf Professional, CFO, Director of Racquets, Squash Professional, and Golf Course Superintendent to align retail strategy with programming, events, and overall Club operations.
Requirements
- Minimum of five years of golf retail or specialty apparel management experience overseeing $500K+ in annual sales
- Demonstrated strength in visual merchandising and presentation
- Proven ability to grow revenue, improve inventory turns, and manage cost of goods
- Strong organizational, analytical, and decision-making skills
- Clear and confident communicator, both written and verbal
- Solid knowledge of golf and familiarity with private club or luxury retail environments
- Proficiency with Microsoft Office, POS, and inventory management systems
- Flexible schedule with availability for weekends and holidays
Nice To Haves
- Private club experience or formal education in fashion merchandising preferred
- Membership in the Association of Golf Merchandisers is preferred
Responsibilities
- Deliver personalized, relationship-based service that builds member loyalty
- Execute sales initiatives that meet or exceed monthly and annual revenue and margin goals
- Drive performance through merchandising cadence, special events, and service standards
- Coach and develop staff to elevate selling skills and product expertise
- Analyze sales trends to guide promotions, markdowns, and clearance decisions
- Lead the merchandising philosophy and annual buying plan for soft goods and accessories
- Support hard goods purchasing in partnership with the Head Golf Professional
- Use data to make informed buying, reordering, and inventory adjustments
- Manage vendor relationships, contracts, incentives, and special programs
- Maintain a balanced mix of core, seasonal, and event-driven merchandise
- Stay current on golf, apparel, and broader retail trends
- Attend approved buying shows and industry events within budget
- Execute seasonal and year-round merchandising and pricing strategies
- Curate assortments aligned with member demographics and purchasing behavior
- Develop and maintain member profiles to anticipate demand and preferences
- Oversee floor layout, visual standards, and stock rotation
- Train staff on merchandising execution and presentation expectations
- Manage merchandise receiving, tracking, and flow through the POS system
- Maintain accurate inventory controls and data integrity
- Conduct physical inventories and complete reconciliations on schedule
- Forecast sales performance tied to seasonality and club events
- Implement loss-prevention practices to reduce shrinkage and excessive markdowns
- Establish clear inventory procedures and ensure staff compliance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
