Retail Manager

FeverUp•Austin, TX

5d•$20 - $20•Onsite

About The Position

The Retail Manager role reports directly to the Event Manager and the Global Retail Lead and will be the main point of contact for all merchandise and retail activity for the event. They will work with a team of 4-6 each night working in two tented sales locations on the event site. This role will lead local decisions in regard to retail and must be able to follow procedures set out by the Global team.

Requirements

3+ years previous experience in retail management or supervisory experience
Business minded and analytical, understanding levers to pull to fuel our business and hit performance metrics
Excellent leadership skills with the ability to train and lead others while holding them accountable for results
Must have experience in using Google Drive and the Google suite of applications including Sheets, Word, Google Meetings.
Passionate about creating a unique and exceptional customer experience
Strong communication skills, including the ability to work cross functionally with all levels and teams
Solutions-oriented
Must have a positive, outgoing, energetic demeanor and able to maintain a good attitude
Ability to deal with stressful situations in a calm and professional manner.
Professional appearance and demeanor.
Ability to work days, nights, weekends, and holidays if needed
Visa/permits - The candidate must be able to work in the event country and achieve one of the following: (1) Already a citizen/resident in the country and is permitted to work. (2) Already in possession of a work visa/permit.

Nice To Haves

Preferably ability to stand for extended periods of time, lift up to 25 lbs. unassisted; and bend, twist, and kneel with ease
Current First-Aid certification is a plus.

Responsibilities

Responsible to manage all aspects of retail operations for these stores - including inventory management, scheduling, staffing, cleanliness, preparations, and more
Manage the overall organization, planning and operations of the retail set-up and teardown
Supervise the team during the initial inventory and unboxing of all merchandise.
Manage scheduling, training and supervising of all retail staff
Maintain and encourage staff performance and growth over the course of the experience
Address and communicate all staff related issues to on site managers and local labor provider
Crew welfare- ensure shift patterns are running smoothly & breaks are implemented.
Help recruit and manage a Retail Associate under the direction of the Global Retail Lead and Production/Operations Teams including day to day management of this position
In coordination with the Fever-Ops team and Event Management, set up the POS systems located at each point of sale
Monitor all cash/card transactions
Oversee, direct, and evaluate flow of service and all sales positions
Analyze key performance metrics and provide guidance for the store to meet revenue targets and find new efficiencies
Resolve customer complaints, concerns and general needs
Willingness to delegate and execute all other related duties
Works with Global Retail Lead and Event Manager to organize delivery shipments of incoming merchandise
Inform Global Retail Lead about shortages, and maintain the inventory documentation