Retail Manager

About The Position

As the Retail Manager at RWB Thrift, you will play a crucial role in overseeing the retail operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed on the sales floor. Working closely with the store leadership team, you will contribute to creating a positive and dynamic work environment, maximizing sales opportunities, and ensuring exceptional customer service. The Retail Manager increases sales and profits by overseeing the day-to-day functions of the sales floor and focusing on the customer experience. This includes upholding company standards throughout all customer areas of the store (inside and outside), understanding customer needs, and ensuring fast, accurate, and friendly service at the cash registers and on the retail floor. Your supervision will involve side-by-side involvement in the work to observe, assess, and coach performance, as well as set daily work expectations. The Retail Manager links every action to productivity and business results. You will also oversee and be responsible for training and developing Retail Supervisors. You will ensure they have the necessary skills and resources to effectively supervise retail activities, maintain store standards, and achieve sales targets, contributing to the overall success of our thrift store operations.

Requirements

Proficiency in both English and Spanish is required.
Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
High-level of computer proficiency (MS Office, Teams, Outlook, and HRIS).
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
High school diploma or GED preferred
Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required
Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
Endurance: Able to stand for extended periods of time.
Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
Footwear: Required to wear closed-toe shoes for safety purposes.
Repetitive Tasks: The job involves regular repetitive motions.
Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.
Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.
Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.
Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.
Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.
Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.
Talent Development: Effective performers keep a continual eye on the talent pool, monitoring skills and needs of all team members. They expand the skills of staff through training, coaching, and development activities related to current and future jobs. They identify developmental needs and assist individuals in developing plans to improve themselves. They evaluate and articulate present performance and future potential to create opportunities for better use of staff abilities.
Hiring and Staffing: Effective performers excel at hiring top talent from both internal and external sources. They demonstrate expertise in identifying and attracting candidates while promoting diversity and inclusion. By collaborating with stakeholders and adhering to legal and ethical standards, they build high-performing teams aligned with organizational goals. They continuously stay up-to-date with HR best practices, including talent management processes like recruiting, interviewing, onboarding, and succession planning.
Managing Workflow: Effective performers understand the flow of tasks and activities within their respective areas of the business. They direct the progression of work, identifying how tasks are interconnected and ensuring that tasks are completed in the right order to achieve efficient and impactful results. They know when and how to strategically shift employees to areas where the work or business needs dictate, ensuring successful outcomes.
Composure: Effective performers maintain emotional control while managing a good deal of responsibility. They keep their composure, even under ambiguous or stressful circumstances. They demonstrate patience, allowing them to approach challenges with a calm and composed demeanor. They are adept at demonstrating emotions appropriate to the situation and continue performing steadily and effectively.
Customer Focus: Effective performers possess a strong customer focus. They demonstrate empathy, active listening, and responsiveness to ensure exceptional customer satisfaction, even if they cannot meet the customer's request. They proactively build and maintain positive relationships with customers to continually improve our services.
Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.

Responsibilities

Oversee day-to-day retail operations, ensuring the sales floor is well-organized, fully stocked, and visually appealing.
Manage the retail floor schedule to ensure adequate coverage and alignment with business needs.
Ensure that products from the backroom are efficiently processed and displayed on the sales floor.
Drive sales and profitability by optimizing retail processes and enhancing the customer shopping experience.
Monitor and analyze sales data to identify trends and opportunities for improvement, adjusting strategies as necessary to meet business goals.
Train, develop, and mentor retail supervisors, fostering a culture of continuous improvement and high performance.
Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the retail team.
Conduct regular performance evaluations and manage the performance process in a fair and equitable manner.
Ensure retail supervisors have the necessary skills and resources to effectively supervise retail activities, maintain store standards, and achieve sales targets.
Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in retail demands.
Manage the retail floor schedule to optimize labor utilization and minimize overtime expenses.
Assist with employee scheduling and timekeeping monitoring to ensure optimal labor management.
Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process.
Maintain an "open door" policy, allowing employees to express concerns without fear of retribution.
Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality.
Provide support for employees by sharing available resources, handling password resets, addressing workplace injuries, answering payroll questions, managing employee relations, handling FMLA requests, and explaining company-sponsored benefits.
Ensure adherence to all company policies, procedures, and regulatory guidelines.
Maintain a clean, organized, and safe retail area, following strict safety protocols to prevent accidents and maintain equipment.
Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities.
Work closely with the General Manager and Production Manager to align retail goals with overall store objectives.
Communicate effectively with other departments to ensure smooth operations and achieve business targets.
Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies, aiming to maintain a stable and engaged workforce.
Support the General Manager with supply ordering, bill and requisition submissions, and ad-hoc data entry as time allows.
Monitor and report on retail metrics, identifying areas for improvement.
Implement strategies to enhance productivity, efficiency, and achieve business results.