Retail Manager - Glacier Bay Lodge

Aramark•Gustavus, AK

2d•Onsite

About The Position

The Retail Manager is responsible for operations of assigned retail location. The Retail Manager must ensure efficient operations of their store in line with Aramark’s policies, procedures, and client contract. The Manager coordinates the store’s guest services so that staff members and guests experience a positive impression of the facility. Responsibility for overall store merchandising, product inventory, purchasing, and other needs to fulfill operations. About Glacier Bay Lodge & Glacier Bay National Park & Preserve: Ever wish you had more daylight hours? With 18 hours of daylight during the summer, recreation and sightseeing opportunities are never-ending! Glacier Bay Lodge is a small 50-room lodge nestled in between coastal mountains, incredible fjords, and Alaska's Inside Passage and is a remote wilderness experience you don’t want to miss. The only way to travel to us is by air or sea from Juneau to the friendly little town of Gustavus, your Gateway to Glacier Bay National Park & Preserve. Enjoy everything this remote park has to offer by becoming a part of our small family of around 60 employees for the summer of a lifetime! This is a seasonal role with ideal dates of April 30 – September 17, 2026. We offer competitive wages, paid sick leave, on-site housing and meal plan ($8/day all inclusive!), & local discounts! Employees are responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Dept. Managers during EMS training.

Requirements

Requires 2-4 years of experience or a combination of education and experience from which comparable knowledge and skills acquired
Requires a bachelor's degree or equivalent experience in business or another related field
Familiar with Microsoft Office and Point of Sales systems
Ability to work a flexible, event-based schedule that includes some evenings and weekends
Strong organizational skills
Ability to demonstrate excellent customer service using Aramark's standard service mode

Nice To Haves

Profit and loss (P&L) accountability and /or contract -managed service experience preferred

Responsibilities

Responsible for many of the non-selling aspects of the retail operation including inventory management, warehouse management, receiving, ticketing and distribution
Work with HR department to hire staff, ensure accurate staffing for events or store, and stay within payroll budget
Ensure development and training of customer service programs and product knowledge
Ensure accurate procedures for opening and closing the store, including accountability of cash and credit cards, and security requirements
Address and resolve any customer issues
Verify accountability report of financial transactions to include sales and transfers of merchandise to and from the stores
Periodically check and verify the accurate ticketing of merchandise
Lead periodic physical inventories as well as potential count discrepancies
Maintain effective client and customer rapport for mutually helpful business relationships