Retail Manager - PayPal Park

Compass Group•San Jose, CA

5d•Onsite

About The Position

Retail Manager - PayPal Park Location: PayPal Park, home of the San Jose Earthquakes, one of Major League Soccer’s original teams, are the epicenter for soccer in Northern California, playing at the highest professional level in the United States. The Earthquakes are based out of PayPal Park, an 18,000-seat soccer-specific stadium that opened in 2015 and is the first cloud-enabled venue in MLS. Different perspectives make us better. We’re committed to creating an equal opportunity and fair treatment environment, where learning and growing together is just part of our every day. An environment where you can be your authentic self. About Rank & Rally North American hospitality leader Levy founded Rank + Rally in 2017, and we’ve been pushing the boundaries of the retail world ever since. We partner with more than 30 North American sports and entertainment retail brands. Rank + Rally builds lasting and impactful retail experiences for expansion teams, league champions, new venues, and historic cultural cornerstones. We adapt and adjust to the ever-changing needs of the modern retail environment. Rank + Rally leverages technology and analytics expertise from Levy’s DBK Studio and Compass Group’s E15 to drive revenue, innovation, and guest experience. Job SummaryThe Retail Manager at PayPal Park will oversee all retail operations supporting the San Jose Earthquakes. Reporting directly to the Director of Retail, this role ensures seamless day-to-day operations, exceptional fan experiences, and achievement of sales and service goals across all stadium retail locations. The Retail Manager also supports e-commerce initiatives, integrating online sales with in-stadium fulfillment to deliver a modern, connected fan shopping experience.

Requirements

5+ years of retail management experience, preferably in sports, entertainmnet, or lifestyle brands
Proven success in driving sales and managing large-scale retail operations
Strong leadership, organizational, and communication skills
Experience with inventory management systems and POS platforms
Proficiency in Microsoft Office applications
Stamina to work extended shifts during match days and special events
Ability to work a flexible hours, including days, evenings, weekends and holidays
Travel up to 10%

Responsibilities

Manage day-to-day retail operatios across stadium stores, kiosks, mobile retail unites, E-commerce BOPIS (Buy online, Pick up in Stadium)
Manage monthly inventory cycle counts, and ensure all products are tagged and priced correctly
Supervise, schedule, and train retail team members to deliver exceptional guest service
Ensure compliance with company policies and brand standards
Execute visual merchandising strategies that align with San Jose Earthquakes brand standars across in-venue and e-commerce
Drive fan engagement through innovative product launches, promotions, and activations
Analyze sales data and implement strategies to improve performance