Retail Manager Mackinac Market on Main

Grand Hotel•Mackinac Island, MI

58d

About The Position

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! Overview This is a seasonal position from April - October. On island housing provided at $10/day. Ignite Your Passion for Retail as a Hotel Retail Manager! Are you a dynamic, results-driven leader with a flair for retail and a love for delivering exceptional guest experiences? Join our team as a Retail Manager and lead the retail operations in a fast-paced, luxury hotel environment. In this role, you’ll oversee daily store operations, including merchandising, inventory management, and team development, all while creating a welcoming and engaging shopping experience for our guests. We’re looking for a hands-on leader who’s passionate about retail success, thrives on meeting sales goals, and knows how to inspire a team to exceed expectations. If you’re ready to combine your retail expertise with a hospitality mindset, we want you on our team!

Requirements

3+ years of retail management experience, preferably in a hospitality setting.
Proven track record of meeting and exceeding sales targets.
Strong leadership, coaching, and team-building skills.
Expertise in merchandising, inventory management, and product promotion.
Excellent communication and problem-solving abilities.
Proficiency with point-of-sale systems and cash handling.
Ability to thrive in a fast-paced, customer-focused environment.
Passion for hospitality, guest service, and retail success.

Responsibilities

Lead daily retail store operations, ensuring top-tier guest service and operational efficiency.
Manage product merchandising, displays, and store organization.
Hire, train, and motivate a passionate retail team.
Drive sales through product knowledge and strategic promotions.
Oversee inventory management, ordering, and stock control.
Handle cash management, reporting, and financial reconciliation.
Maintain store cleanliness, visual appeal, and brand standards.
Resolve guest concerns professionally, ensuring high satisfaction levels.