Dual Store - Retail Manager

AAA Mid-Atlantic•Tulsa, OK

3d•Onsite

About The Position

This Dual Store - Retail Manager role oversees operations for the Tulsa, OK - South Yale and Broken Arrow, OK retail locations, partnering with the District Director to achieve sales and service goals. The role plays a key part in driving operational effectiveness, fostering teamwork, and delivering a high-quality customer experience. Primary Location Address: 10051 S. Yale, Suite 106, Tulsa, OK 74137 Secondary Location Address: 3746 S. Elm Place, Broken Arrow, OK 74011 The starting base compensation for this position is $58,859 to $77,961 annual salary .The actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible for a quarterly incentive plan based on store performance, rewarding you for driving success and achieving key objectives. Store hours from Monday to Friday, 9AM to 5:30PM, and Saturday, 9AM to 1PM No Sundays!

Requirements

Bachelor’s degree preferred. Equivalent combination of education, technical training, and experience will be considered in lieu of degree.
5-6+ years of business experience required.
2-3+ years of supervisory or leadership experience required.
Ability to independently and effectively monitor operations and respond to issues in a timely and responsive manner.
Knowledge of Department of Motor Vehicle laws is preferred for the state in which in the Retail Store resides.
Demonstrate leadership in personnel administration to include recruitment, retention, training, motivation, evaluation, coaching, and effective communication.
Proficient in the use of Internet technology and Microsoft Office Suite products including Word and Excel.
Proficient in the use of PC-based automotive computer equipment and software applications (for CCIT Stores only).
Effective organizational, analytical, and communication (verbal and written) skills to enable accurate completion of paperwork, assignments, and constructive interaction with associates at all levels, business line contacts, members/clients, vendors, community, and public as business necessitates.

Responsibilities

Foster a sales and quality culture within the retail store by focusing on the achievement of scorecard goals including revenue growth, sales, and quality standards.
Ensure Associates cross-sell appropriate products and services during each customer interaction.
Monitor and evaluate Associate/Member interactions to ensure established office goals and objectives are achieved.
Under the guidance of the District Manager/Director, manage day-to-day operations of a retail store location(s) including service delivery, staff administration, facilities maintenance, phone performance and appearance, purchasing, record keeping, retail product and merchandise management, administrative functions, and other operational areas of the retail store.
Follow set guidelines for the use of attractive product displays to effectively market all company products and services.
Work with Travel Services and/or Distribution Marketing to coordinate promotional events.
Ensure adherence to Federal and State laws/regulations, AAA Club Alliance policy and procedures, and vendor requirements (ARC, IATAN, etc.); ensure physical security of all items in the retail store.
Ensure store is following all Retail Policy and Procedures including all internal audit compliance guidelines.
Manage the personnel functions of the office to include scheduling, recruitment, retention, coaching, training, motivation, and communication.
Work with appropriate business line leaders to ensure performance expectations are set for individuals, assess results, and coach for improvement.
Develop, coach, and mentor less experienced managers and supervisory staff providing guidance in coaching techniques, complaint resolution, and operations management.
Monitor day-to-day integration, coordination, and communication between all business units in the retail store while consistently ensuring high quality customer service is provided by Associates.
Assist retail store Associates in serving customers as needed.
May represent the retail store, district, or region on company-wide committees or work groups.
Demonstrate and promote a culture of Shared Values and teamwork and participate on special project teams as needed.
Prepare and process established reports as required.
Review and analyze report data to devise new approaches and formalize actions that enhance operational efficiencies and Associate effectiveness.
Interpret financial data and reports and respond to budget variances.
Ensure consistent use of analytics (sales, financial, quality, and operational) to monitor results and develop plans to improve results.
Review and resolve problems and/or special requests and authorize special Member services as necessary.
Professionally investigate customer complaints in a timely manner.
Offer a customer friendly solution within the parameters set forth for the RM position.
Escalate customer issues to the District Manager/Director as appropriate.
In conjunction with the District Manager/Director, develop external business relationships that generate business for the retail stores and enhance the AAA image in the community.
Work effectively with Automotive Services Managers (in CCIT) and technical team to ensure a positive Member experience in all areas of contact and when necessary, provide guidance and/or direction to Automotive Services team in the absence of the Car Care Manager.
Proactively evaluate and recommend changes and improvements to facility operations, procedures, and reporting.
Effectively use time management techniques to prioritize work, clarify, identify needs, and delegate work to meet production expectations and competing demands of managing large location and/or multiple locations.
Travel to assigned stores to perform job functions on a consistent basis, as needed.
Adapt to adjusted work schedule including working holidays, weekends, On-Call shifts, and overtime hours as needed to meet business needs.
Obtain necessary Membership license and/or Notary Public designation to perform the essential functions of the position within 6 months from job acceptance.
Maintain ability to successfully pass required DMV and Tag & Title background screening to be eligible to work with our partners.
Other duties as assigned.