Retail Manager

SIMPLY SOUTHERN HOLDINGS LLC•Charlotte, NC

9d•$50,000 - $50,000•Onsite

About The Position

Store Managers address the overall business needs, including customer experience, employee experience, and the store operations. They are responsible for the performance of their store and their employees, they must be able to quickly assess any issues and address them. Store Managers will work closely with their District Managers and other upper level management to ensure their store and employees are performing at the company standard and following all company policies and procedures. Store Managers will be responsible for all staffing or scheduling, employee performance, and training and development.

Requirements

Excellent communication skills to connect effectively with customers and co-workers
Possess the ethics and positive attitude that support our values and culture
Ability to manage a fast-paced, high-volume, clean, customer-focused store
Ability to use a PC
Ability to understand financial reports
Strong time-management skills and ability to multi-task, prioritize, and organize Ability to lift up to 50 pounds Ability to stand/walk for up to 10 hours per day
Available 45+ hours per week; able to work flexible hours as necessary to manage and operate the store effectively, including weekends and closing shifts as needed

Nice To Haves

High school or equivalent (Preferred)
Customer service: 1 year (Preferred)

Responsibilities

Identify, interview, and hire great employees that represent our core values and culture
Properly train and develop employees
Create a great environment at work
Delegate tasks to employees and provide follow-up/feedback
Hold employees accountable for their performance; provide coaching and counseling as needed
Provide effective and open communication on goals during meetings; recognize positive contributions.
Educate employees on and enforce all appropriate personnel policies, labor laws, and security and safety procedures
Ensure employees provides fast, friendly, and accurate service
Effectively handle customer issues; continuously improve mystery shopper scores
Measure customer satisfaction and execute plan to improve both satisfaction and loyalty
Ensure product quality, store cleanliness, maintenance, and security standards are met
Create employee schedules
Ensure proper cash handling and deposit procedures are followed
Ensure appropriate inventory and ordering systems are in place