Retail Manager - Norfolk State University

Thompson Hospitality Corporation • Norfolk, VA

9h • Onsite

About The Position

The Retail Manager at Norfolk State University oversees critical cash operations, managing food and supplies orders, executing menus, and maintaining secure receipt storage. They also play a pivotal role in planning future menus, ensuring financial control over product usage, and implementing safety programs. Working in collaboration with the Food Service Director, the Retail Manager actively supports high client satisfaction, fosters positive associate relations, and helps achieve both company and client financial goals.

Requirements

• At least 2 years of management experience at a contract food service account.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to function well in a high-paced and at times stressful environment.

Nice To Haves

• Experience working at a college/university is preferred.

Responsibilities

• Oversee daily store operations, including staffing and compliance.
• Boost sales, meet targets, and manage inventory effectively.
• Recruit, train, and supervise staff for exceptional service.
• Prioritize customer service and resolve issues promptly.
• Control expenses, manage the budget, and optimize profitability.
• Ensure adherence to policies, laws, and safety regulations.

Benefits

• Health/Dental/Vision
• Paid Time Off
• 401(k), matched up to 4%
• Short and Long Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed