Retail Manager - Softlines

Bass Pro Shops•Garner, NC

6d•Onsite

About The Position

The Retail Manager supervises one or more of the Softlines department (apparel, shoes and gifts) within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities. Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers. Meets or exceeds all financial plans as set by the Company. Executes all Sales plans as directed by the Company. Opens and Closes the Store. Obtains “Manager on Duty” responsibilities. Maintains planograms as set by the Corporate Office. Staff the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment. Resolves customer and associate issues. Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems. Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up. Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law. Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected]. Bass Pro Shops About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”

Requirements

Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret a variety of other financial, legal, and technical information
Ability to read and analyze certain reports.
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills.
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
Demonstrated use of Team concept of Management
Regularly performs computer work, walks, and stands
Occasionally sits and lifts up to 50 lbs.
Occasionally ascend or descend ladders, stairs, step stools, etc.
Occasionally operate machinery and/or power tools
Occasionally operate motor vehicles or heavy equipment.
Occasionally work in low or high temperatures
Occasionally work in outdoor elements such as precipitation and wind.
Occasionally work in noisy environments
Occasionally work in hazardous conditions

Responsibilities

Supervises one or more of the Softlines department (apparel, shoes and gifts) within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.
Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
Meets or exceeds all financial plans as set by the Company.
Executes all Sales plans as directed by the Company.
Opens and Closes the Store.
Obtains “Manager on Duty” responsibilities.
Maintains planograms as set by the Corporate Office.
Staff the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Resolves customer and associate issues.
Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!