Retail Manager - Operations

Bass Pro Shops • Dundee, MI

1d • Onsite

About The Position

The Retail Manager supervises one or more of the Sales Departments within the store, encompassing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service activities. This role supports a strong commitment to world-class customer service, ensuring a pleasant and productive shopping experience for all customers. The manager is responsible for meeting or exceeding all financial plans and executing sales plans as directed by the Company. Key operational duties include opening and closing the store, acting as "Manager on Duty," and maintaining planograms set by the Corporate Office. Supervisory responsibilities involve staffing departments with service-oriented associates, participating in interviewing and selection, coordinating training, preparing and approving performance appraisals, recommending merit/promotional increases, preparing weekly work schedules, and coaching/motivating associates to foster positive customer relations and a productive team environment. The manager also resolves customer and associate issues and provides a legendary customer experience by assisting with buying decisions, identifying needs, making product recommendations, and promoting programs like CLUB Membership, VOC, and In-Store Pick-up.

Requirements

• Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of other financial, legal, and technical information.
• Ability to read and analyze certain reports.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from Managers, associates, customers, and the public.
• Ability to conduct meetings and presentations to groups.
• Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems.
• Demonstrated strong interpersonal skills.
• Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff.
• Demonstrated use of Team concept of Management.

Responsibilities

• Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Meets or exceeds all financial plans as set by the Company.
• Executes all Sales plans as directed by the Company.
• Opens and Closes the Store.
• Obtains “Manager on Duty” responsibilities.
• Maintains planograms as set by the Corporate Office.
• Staff the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.
• Resolves customer and associate issues.
• Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.
• Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

Benefits

• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed