Retail Manager of Operations

Coop Shared Services, LLC•Nampa, ID

11d

About The Position

The position of a Retail Operations Manager is of great significance to Valley Wide Cooperative. A person in this position is responsible for managing store operations processes for specific area(s) of responsibility and manage projects focusing on process improvements that support the needs of the stores/field. Provide input and resources, partnering with the Retail Team and others to drive major process improvement initiatives for Valley Wide Cooperative. Job Summary: These are the basic requirements of the position and must be performed competently.

Requirements

Bachelor’s degree in Business, or related degree preferred, or equivalent experience.
Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors, and public.
Must be able to make appropriate decisions and execute them according to policy.
Must have the ability to interpret, understand, and comply with complex statues, ordinances, regulations, standards, and laws.
Must maintain appropriate and expected levels of customer service.
Must have ability to determine order of need and task priority based on level of importance.
Must have a manager focus in all interactions and exhibit strong critical thinking/ problem solving skills.
Must exhibit a professional and positive image.

Responsibilities

Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
Develop and implement changes that improve overall store operations processes that are likely to add value to the stores’ bottom line.
Manage/drive core store operations projects and/or process improvements.
Manage day to day processes related to their areas of responsibility.
Create and maintain project work plans.
Manage issues and roadblocks that arise related to their area of responsibility.
Respond proactively to unanticipated store needs arising out of a variety of inputs.
Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
Communicate effectively and build strong, effective partnerships with the field/stores and throughout Valley Wide Cooperative.
Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
Provide guidance and training specific to area of expertise.
Assist in collaborating findings from data and making verbal/written recommendations.
Demonstrate proficiency/understanding of specific processes.
Maintain knowledge base regarding specific operations and processes within store operations.
Responsible for appropriate selection, terminations, performance appraisal and professional development of support team.
Once given general assignments, often determines priorities and defines what should be done and how to do it.
Perform other duties as assigned.