Retail Manager I

First Interstate BancSystem•Norfolk, NE

About The Position

The Retail Manager I is responsible for the delivery of outstanding customer service, achievement of growth goals, operational efficiencies, and development of Financial Service Representatives, typically in a branch with assets of less than $50MM. This position will develop and maintain client relationships utilizing the full spectrum of banking services with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values. This is a producing position.

Requirements

Attention to detail, including verbal and written instructions.
Maintains confidentiality.
Effective use of tact and diplomacy as it relates to clients and co-workers.
Working knowledge and use of a personal computer and software programs.
Demonstrated sales skills.
Ability to coach, mentor, or train others and teach coursework as a subject matter expert.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organizations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
High School Diploma or General Education Degree (GED) required
1-3 years experience in the banking industry to include supervisor or management experience required
Valid Driver's License required
Dexterity of hands/fingers to operate computer keyboard and mouse
Sitting
Standing
Regular and Predictable Attendance

Nice To Haves

Associate's Degree Business Administration, Finance, or related field preferred

Responsibilities

Facilitates integrated delivery of financial services and products, including referring clients to the appropriate department or division.
Manages the effective use of customer relationship management software including First 15, recording appropriate activities, incidents, referrals, and marketing.
Uses the dashboard to monitor and measure performance.
Ensures operational efficiency, compliance, and quality standards are met.
Participates in and enforces all aspects of branch security in accordance with First Interstate Bank's security policy.
Ensures positive community relations in the branch market area; works in a coordinated effort with all branches to in the market to foster One First Interstate in the community.
Demonstrates compliance with all bank regulations for assigned job functions and applies it to designated job responsibilities.
Keeps up to date on regulation changes, follows all bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Learns, demonstrates, and fosters the First Interstate Bank's corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate; embraces the Bank's vision, values, and mission.
Manages a branch, possibly two, in a market.
Manages the selection, placement, performance, development, promotion, and termination of branch employees.
Coaches and mentors employees in learning the skills required for their role.