Retail Manager I Healthcare Culinary

HHS, LLC•Dover, DE

7d•Remote

About The Position

We’re looking for a friendly, goal-oriented leader to run our retail food service department. In this role, you will blend high-quality, sustainable nutrition with compassionate service, ensuring our cafe is a productive, rewarding, and restorative space. You will lead a team to success by implementing programs that prioritize nutrition, sustainability, and profitability. You are driven to provide high-quality meals and a much-needed break for the hard-working healthcare heroes and families we serve.

Requirements

Minimum associate’s degree; bachelor’s degree preferred
5+ years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining
3+ years of management
Experience with cash handling policies and procedures
Familiarity with various point of sales (POS)/register systems
Knowledge of hospital food service operations
Computer skills including word processing, spreadsheets, email, and ordering platforms
Must be willing to relocate for promotion opportunities

Nice To Haves

Proficiency in languages other than English, especially Spanish
Certified Dietary Manager (CDM), or willingness to obtain certification within 18 months

Responsibilities

Manage the cafe retail area to provide excellent customer service and support revenue growth
Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Develop and monitor evaluation processes for customer satisfaction
Demonstrate continuous ability to maintain and/or improve customer satisfaction through communication, integrity, and performance
Lead retail team member recruiting, training, development, scheduling, and assignments
Perform daily inspections and assessments and coach and counsel team members
Manage and monitor all department sales and costs