RETAIL MANAGER - BENCH - Advocate Health - Chicago

Compass Group•Oak Lawn, IL

30d•$70,000 - $80,000

About The Position

The Bench Retail Manager provides flexible, system-wide support across an 8‑hospital healthcare network, stepping into retail leadership roles as needed to maintain high-quality food service operations. This position is ideal for an energetic, solutions‑focused manager who thrives in dynamic environments and enjoys improving processes, elevating customer service, and supporting multiple teams. Bench leaders play a critical role in ensuring operational continuity by supporting hospital retail cafés, coffee shops, grab‑and‑go programs, and other retail dining areas. Responsibilities include daily operations oversight, staff support, financial management, and partnership with onsite leadership to maintain a strong customer experience across all hospitals.

Requirements

Culinary degree preferred; an Associate degree with relevant experience also considered.
Three or more years of supervisory experience in foodservice operations.
Healthcare, senior living, or institutional foodservice experience preferred.
Strong knowledge of retail dining, food trends, merchandising, and catering.
Experience with quality standards, production processes, sanitation, and food cost management.
Excellent leadership and coaching abilities.
Strong written and verbal communication skills.
Financial, budgeting, and analytical skills.
Proficiency in Microsoft Office, email platforms, and other relevant software systems.
ServSafe® Certification required.

Responsibilities

Provide retail management support across multiple hospital campuses as assigned.
Oversee daily administrative and operational activities within retail dining units.
Support staffing needs including scheduling, training, coaching, and performance management for hourly team members.
Manage financial performance, including budgeting, forecasting, and reporting.
Maintain awareness of market trends and customer preferences to enhance retail offerings.
Support cost control initiatives and ensure expenditures remain within account guidelines.
Ensure all units meet sanitation, safety, and regulatory compliance standards.
Oversee purchasing processes and inventory management in assigned locations.
Assist with the rollout of new retail or culinary programs in collaboration with company marketing and culinary teams.
Serve as a liaison to onsite clients to ensure strong relationships and customer satisfaction.