Retail Loss Prevention Lead

DICK'S Sporting GoodsParamus, NJ
100d$18 - $28

About The Position

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! The Loss Prevention Lead serves primarily to mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs. The LP Lead will model customer engagement behaviors to detect and deter shoplifters and provide service to all customers. LP Lead will also act in compliance with the Company policy 'Engaging Law Enforcement' when all attempts at service do not deter theft. Assists in monitoring store compliance with policies related to safety, operational controls and Merchandise Expose Standards (MES) execution. LP Lead may also assist in external/internal investigations, as well as promoting store awareness around addressing theft and operational controls.

Requirements

  • 1-3 years of prior LP or educational experience in Loss Prevention preferred.

Responsibilities

  • Monitors customer and teammate traffic in the store for potential theft activity while following Company standards of dress code.
  • Completes detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity.
  • Follows-up with local authorities for after the fact external case resolution and prosecution.
  • Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
  • Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.
  • Support, promote and actively demonstrate company values related to customer engagement.
  • Participates in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.
  • Conducts MES sweeps, fitting room checks and safety standards when athlete traffic is slow.
  • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
  • Maintains confidentiality of all Company information.

Benefits

  • Generous suite of benefits.
  • Complies with all state paid leave requirements.
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