Retail Loss Prevention Lead - HIRING EVENT

DICK'S Sporting Goods•Annapolis, MD

21h•Onsite

About The Position

House of Sport by DICK'S Sporting Goods is more than just a store; it is a destination and an experience where athletes can experiment and play, and where the community can gather and be inspired. The company aims to fundamentally change retail by elevating experiences, delivering first-in-class service, obsessing over athletes, inspiring teammates, and challenging retail norms. They are committed to creating an inclusive and diverse workforce. The Loss Prevention Lead primarily works to mitigate and reduce losses by deterring external theft and executing key operational programs. This role involves modeling customer engagement behaviors to detect and deter shoplifters, providing service to customers, and acting in compliance with the Company policy “Engaging Law Enforcement” when service attempts do not deter theft. The LP Lead also assists in monitoring store compliance with policies related to safety, operational controls, and Merchandise Expose Standards (MES) execution, and may assist in external/internal investigations and promoting store awareness regarding theft and operational controls.

Requirements

Ability to walk sales floor, stockrooms and office areas during duration of shift.
Ability to deescalate incidents involving confrontation by Athletes exhibiting concerning behavior.
Adherence to established policies and procedures related to safety, loss prevention and standard operating procedures.
Ability to maintain confidentiality of all Company information.
May be required to submit relevant state mandated clearances to supervise minors (based on the location of the House of Sport).

Nice To Haves

1- 3 years of prior LP or educational experience in Loss Prevention

Responsibilities

Mitigate and reduce losses through the deterrence of external theft and the execution of key operational programs.
Model customer engagement behaviors to detect and deter shoplifters and provide service to all customers.
Act in compliance with the Company policy “Engaging Law Enforcement” when all attempts at service do not deter theft.
Assist in monitoring store compliance with policies related to safety, operational controls and Merchandise Expose Standards (MES) execution.
Assist in external/internal investigations, as well as promoting store awareness around addressing theft and operational controls.
Monitor customer and teammate traffic in the store for potential theft activity while following Company standards of dress code, addressing concerning behaviors typically attributed to shoplifting activity or internal theft.
Complete detailed and accurate incident reports in LPMS for all recoveries, shoplifting events, and grab & go activity.
Follow-up with local authorities for after the fact external case resolution and prosecution.
Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Support, promote and actively demonstrate company values related to customer engagement.
Provide ad hoc support for the general needs of the business as necessary.
Participate in Shrink Coach meetings, new hire orientation and conduct frequent training sessions with store teammates.
May assist store Shrink Coach with execution of Shrink Business Plan on a limited basis.
Conduct MES sweeps, fitting room checks and safety standards when athlete traffic is slow.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintain confidentiality of all Company information.