About the position
All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift is a new opportunity to Discover Different. This position involves completing the daily tasks required for Store Loss Prevention and safety programs, maintaining positive relationships with Store Management, conducting apprehensions within established policies and guidelines, and communicating with store Associates on damage and shrink initiatives. The role also includes identifying and resolving internal and external theft, adhering to established shoplifter guidelines and policies, and providing timely, courteous, and knowledgeable service to customers.
Responsibilities
- Completes the daily tasks required for Store Loss Prevention and safety programs.
- Maintains positive relationships with Store Management.
- Conducts apprehensions within established policies and guidelines.
- Communicates with store Associates on damage and shrink initiatives.
- Identifies and resolves internal and external theft.
- Adheres to established shoplifter guidelines and policies.
- Provides timely, courteous, and knowledgeable service to customers.
- Promotes a culture of honesty and integrity; maintains confidentiality.
- Observes, apprehends, and/or deters any acts of dishonesty from outside sources.
- Participates in investigations and surveillance as assigned.
- Ensures apprehensions are consistent with store theft activity.
- Completes and distributes paperwork in an accurate and timely manner.
- Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed.
- Coordinates and completes shrink related activities in partnership with Store Management.
- Adheres to all labor laws, policies, and procedures.
- Supports and participates in store shrink reduction goals and programs.
- Encourages Associate use of shrink reduction resources.
- Promotes safety awareness and supports maintenance of a safe environment.
Requirements
- Excellent communication skills and sound judgment.
- Basic computer skills.
- Basic time management skills.
- Investigative / analytical skills.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Standout colleague, working effectively with peers and supervisors to accomplish tasks.
- Able to work a flexible schedule to support business needs.
- 0-2 years retail or security experience.
Benefits
- Associate discount.
- EAP.
- Smoking cessation.
- Bereavement.
- 401(k) Associate contributions.
- Child care & cell phone discounts.
- Pet & legal insurance.
- Credit union.
- Referral bonuses.
- 401(k) match.
- Medical/dental/vision.
- HSA.
- Health care FSA.
- Life insurance.
- Short/long term disability.
- Paid parental leave.
- Paid holidays/vacation/sick.
- Auto/home insurance discounts.
- Scholarship program.
- Adoption assistance.
