Retail Loss Prevention Detective

The TJX Companies, Inc.•Plain City, OH

1d•Onsite

About The Position

This position is for a Retail Loss Prevention Detective at TJ Maxx, a brand under TJX Companies, a Fortune 100 company and the world's leading off-price retailer. The role involves executing daily tasks related to store loss prevention and safety programs, fostering positive relationships with Store Management, and actively working to reduce shrink. Key responsibilities include conducting apprehensions within established guidelines, communicating with Associates on damage and shrink initiatives, and identifying and resolving both internal and external theft. The detective will also adhere to shoplifter policies, provide excellent customer service, promote honesty and integrity, participate in investigations and surveillance, and ensure all legal activities (like police calls) are handled professionally. The role also supports store shrink reduction goals and promotes a safe environment.

Requirements

Excellent communication skills and sound judgment
Basic computer skills
Basic time management skills
Investigative / analytical skills
Ability to respond appropriately to changes in direction or unexpected situations
Standout teammate, working effectively with peers and supervisors to accomplish tasks
Able to work a flexible schedule to support business needs
0-2 years retail or security experience

Responsibilities

Completes the daily tasks required for Store Loss Prevention and safety programs
Maintains positive relationships with Store Management
Conducts apprehensions within established policies and guidelines
Communicates with store Associates on damage and shrink initiatives
Identifies and resolves internal and external theft
Adheres to established shoplifter guidelines and policies
Provides timely, courteous and knowledgeable service to customers
Promotes a culture of honesty and integrity; maintains confidentiality
Observes, apprehends, and/or deters any acts of dishonesty from outside sources
Participates in investigations and surveillance as assigned
Ensures apprehensions are consistent with store theft activity
Completes and distributes paperwork in an accurate and timely manner
Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.)
Coordinates and complete shrink related activities in partnership with Store Management
Adheres to all labor laws, policies, and procedures
Supports and participates in store shrink reduction goals and programs
Encourages Associate use of shrink reduction resources
Promotes safety awareness and supports maintenance of a safe environment