Retail Loss Prevention Customer Service Associate II

The TJX Companies-posted 3 months ago
$13 - $18/Yr
Entry Level
Metairie, LA
5,001-10,000 employees
Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
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At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

  • Supports the District Loss Prevention Manager and Store Management by executing core responsibilities.
  • Acts as a visual deterrent to prevent potential loss/dishonesty.
  • Wears a body worn camera.
  • Maintains a proper and professional stance in the designated area at the front of the store.
  • Greet customers appropriately, demonstrating courtesy and respect.
  • Establishes and maintains a position at the front of the store or in a department.
  • Responds to customer requests for assistance by referring customers to store management or customer service via a Company issued radio.
  • Observes and reports any suspicious behavior or critical incidents to LP or store management.
  • Performs a closing safety sweep of the store with a member of management.
  • Adheres to all Company Policy and Procedure.
  • Documents required incidents in AIIM Case Management.
  • Performs other duties as assigned.
  • Strong verbal and written communication.
  • Sound decision making skills.
  • Ability to take initiative and perform well independently.
  • Prioritizes/organizes workload and manages time effectively.
  • Able to stand for long periods of time.
  • 0-2 years retail or security experience.
  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses
  • 401(k) match
  • Medical/dental/vision
  • HSA
  • Health care FSA
  • Life insurance
  • Short/long term disability
  • Paid parental leave
  • Paid holidays/vacation/sick
  • Auto/home insurance discounts
  • Scholarship program
  • Adoption assistance
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