01AA: Logistics Analyst I - (GSA Retail Support Associate)

Hc•Groton, CT

50d•Onsite

About The Position

HCI | Integrated Solutions is seeking a Retail Logistics Analyst I to support daily operations at a GSA retail location. This role involves providing direct customer service, managing sales transactions, processing orders, and maintaining retail inventory accuracy using GSAs Point-of-Sale (POS) system. The ideal candidate has a strong background in logistics or retail operations, excellent organizational skills, and the ability to work independently in a government retail environment.

Requirements

Minimum of 1 year experience supporting government or retail logistics operations
High School Diploma (an additional 2 years of relevant experience may substitute for education)
Proficiency with Microsoft Word and Excel (intermediate level)
Strong communication, problem-solving, and organizational skills
Ability to work independently with minimal supervision
Favorable EOD determination required for placement; final suitability determined by Human Resources

Responsibilities

Provide face-to-face customer service in a GSA retail store environment.
Review and process transactions using the GSA POS system, including scanning, order entry, adjustments, and product validation.
Input correct part numbers, quantities, units of issue, and pricing for internal and external GSA customers.
Maintain accurate financial and inventory records, audit sales transactions for accuracy.
Process order tickets, maintain a clean and organized checkout area, and assist customers with loading purchases upon request.
Accurately enter Activity Address Codes (AAC), DoDAACs, and government credit card information.
Respond to customer inquiries via phone and email; provide timely updates on order status.
Support general administrative tasks including mail distribution, data entry, and report generation.
Maintain electronic and hardcopy documentation in accordance with federal guidelines and GSA procedures.
Assist in resolving discrepancies, conducting record research, and processing returns or inventory adjustments.
Stay up to date with changes to POS systems, processes, and GSA policies.
Attend store meetings and coordinate closely with the GSA Store Manager and the GSA Operations Manager.