Retail Lead - SEA LIFE & Peppa Pig World of Play Dallas

SEA LIFE • Grapevine, TX

6h • $18

About The Position

As a Retail Shift Lead, you’ll bring the energy, leadership, and fun to every shift across two incredible attractions — SEA LIFE Dallas and Peppa Pig World of Play Dallas! You’ll be the go-to presence on the floor, supporting daily retail operations, stepping into guest-facing roles when needed, and leading by example to deliver memorable, smile-filled experiences. From coaching and motivating the team to ensuring every guest interaction feels welcoming and magical, you’ll play a key role in creating moments families will never forget. ✨🌊🐽

Requirements

• High school diploma or GED required; college degree preferred.
• Minimum of six months in attractions, entertainment, hospitality, or customer service; experience in a management or leadership role is a plus.
• Proven ability to lead, motivate, and coach a team to deliver world-class guest experiences.
• Strong problem-solving skills with the ability to respond quickly and professionally to guest concerns.
• Passion for entertaining children and families, bringing fun and energy to every interaction.
• Excellent communication, motivational, and interpersonal skills with an outgoing, hands-on leadership style.
• Experience in training, scheduling, inventory management, or other operational support is a plus.

Responsibilities

• Lead and motivate staff to be guest-obsessed, delivering top-tier customer service throughout every interaction.
• Delegate and monitor daily assignments for front-line team members to ensure operational excellence.
• Uphold all health and safety policies and procedures, ensuring full compliance across departments.
• Manage queues and guest flow within high-traffic areas to optimize efficiency and safety.
• Respond promptly and professionally to guest concerns, collaborating with other departments to achieve quick resolutions.
• Organize and conduct host training sessions in areas such as ride safety, food safety, profit protection, and retail standards, maintaining all required records.
• Evaluate workforce performance, providing coaching and development opportunities as needed.
• Support your assigned department during non-duty shifts with training, inventory management, scheduling, and team engagement.
• Perform additional duties as assigned to ensure seamless operations and an exceptional guest experience.
• Support and oversee the smooth operation of all attraction departments, including Admissions, Operations, Food & Beverage, and Retail when serving as the Supervisor on Duty as needed.

Benefits

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED