Retail Lead

Peppa Pig Theme Park • North Richland Hills, TX

2d • $18

About The Position

As a Retail Shift Lead, you’ll support the Retail Supervisor and Management team in the day-to-day operation of our retail locations. You’ll act as a leader on the floor, guiding team members, driving sales, and ensuring every guest interaction is filled with smiles and memorable moments.
You may also step in as Supervisor on Duty, helping oversee multiple departments to ensure smooth park operations.

Requirements

• Previous retail and/or customer service experience (required)
• A fun, outgoing, and approachable personality
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, high-energy environment
• Passion for working with children and families
• Flexibility to work evenings, weekends, and holidays
• High school diploma or equivalent (college preferred)

Nice To Haves

• Leadership or supervisory experience preferred

Responsibilities

• Support daily retail operations to ensure efficiency, safety, and fun
• Lead by example as a visible, engaging presence on the sales floor
• Deliver world-class guest service for families and young children
• Help drive revenue by maximizing per capita spending and transaction values
• Motivate, coach, and support team members during shifts
• Assist in achieving KPI targets and operational goals
• Support merchandising, stock control, and inventory processes
• Assist with onboarding and ongoing team training
• Maintain high standards of cleanliness, presentation, and safety
• Ensure all health, safety, and operational procedures are followed
• Step into Supervisor-on-Duty responsibilities as needed across departments

Benefits

• Fantastic Health Coverage: Enjoy comprehensive medical, dental, and vision benefits to keep you feeling your best.
• Generous Paid Time Off: Take the time you need to rest, recharge, and come back ready to create more unforgettable moments.
• Merlin Magic Pass: Share the fun with free entry for you, your family, and friends to our world-famous attractions.
• Recognition and Rewards: Your hard work does not go unnoticed. Celebrate your achievements with exciting recognition programs.
• 401(k) Savings Plan: Build your future with our company-matched retirement program.
• Tuition Assistance: Pursue your passions with educational support and reimbursement programs.
• Growth and Development: Learn, grow, and take your career to new heights with endless opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED