Retail Lead Receptionist

Visionworks • Clarksville, TN

83d • $10 - $14

About The Position

The position involves greeting and assisting customers while functioning as an area lead. The individual will train and assist receptionists, ensuring that customer service standards are met. The role requires scheduling appointments, answering patient questions, checking patients in and out, maintaining patient records, collecting payments, and performing other front desk tasks as needed. Additionally, the individual will confirm appointments and insurance pre-authorizations, contact no-shows to reschedule, and maintain a clean reception area.

Requirements

• One (1) – five (5) years of related experience required.
• Optical experience preferred.
• High School diploma, GED or equivalent related job experience.

Responsibilities

• Greet and assist customers.
• Ensure appointments are scheduled according to the Resources Scheduling guidelines.
• Answer patient’s questions and phones.
• Check patients in and out.
• Maintain patient records and collect payments.
• Monitor and perform other front desk tasks as needed.
• Ensure calls for insurance pre-authorization.
• Confirm appointments and insurance pre-authorizations the day before.
• Contact no shows the same day to reschedule appointments.
• Work with management to develop and facilitate Receptionist training.
• Maintain complete and accurate patient records.
• Call for insurance preauthorization and follow up on hold authorizations.
• Clean and maintain the reception area.
• Maintain outside and internal Doctor Referral log for medical patients.
• Offer current promotions and starting prices to customers.

Benefits

• Full Time position.
• Pay Rate: $10.64 - $14.10 per hour.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees