Retail Lead Associate

Goodwill Southern California•Los Angeles, CA

About The Position

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! The Retail Lead Associate works under the direction of the site manager to maintain the efficient operation of a Retail Store, Bookstore or Attended Donation Center (ADC) to achieve established goals for sales, production, service, safety and expense control. Goodwill Southern California greatly values our employees’ health and well-being.

Requirements

Ability to read, speak and write Basic English.
Ability to operate cash register, computer and other technology necessary to complete the activities assigned.
Bilingual in Spanish helpful.
Ability to share Goodwill’s purpose with the public and ask for monetary donations and ask customer and donor information.
Ability to work with a diverse team.
Punctual and dependable attendance.
Free from alcohol and drug abuse.
Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
Clear screening processes which include: Background and Drug Screening

Nice To Haves

Proficient in using computers and other technology necessary to complete the activities assigned, preferred.
Proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks, preferred.
Some retail and sales experience helpful.

Responsibilities

Performs manager on duty activities as assigned by Site Manager. Including opening and closing, managerial operations of a cash register; trains, leads and encourages Ambassadors to meet goals, providing training and guidance while maintaining established company standard operating procedures (SOP).
Provide excellent service, engages with each Ambassador, customer and donor, while presenting a friendly and cooperative attitude. Role models, communicates and coaches our Mission and RISE (Respect, Integrity, Service and Integrity) Values to our Ambassadors, customers and donors.
Ensure a safe work environment by maintaining a clean and safe environment by following all established SOPs and procedures and exercises caution in work related activities.
Adheres, coaches and trains Ambassadors on de-escalation practices regarding the public and proper procedures for loss prevention situations.
Identifies and communicates concerns, contacting the District Manager for guidance when the Site Manager is not available.
Perform accurate Point of Sale (POS) and cash handling procedures.
Receive and accurately record donations using technology.
Sort, clean, process, price donated goods, following company standards.
Merchandise and maintain the salesfloor to meet established SOPs and guidelines.
Assists in the Truck Swap process and performs necessary cleaning and janitorial work.
Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location.