Retail Key Holder

Skechers • Grand Rapids, MI

1d • Onsite

About The Position

As a Key Holder, also known as a “Floor Leader,” at Skechers, this role is an essential Retail Leadership position. It involves contributing to store operations and mentoring the team to deliver exceptional customer service. This entry-level management role oversees daily operations, supports sales goals, and helps maintain the store's premium shopping environment. It offers opportunities for career advancement in Retail Management, skill refinement as a Key Holder, and growth within the global Skechers brand.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem solving skills to resolve any issues that may arise in-store.
• Highly organized to manage inventory, staffing, and other operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.
• Comfortable mentoring team members and communicating with all levels of the store team.
• Acts with a sense of confidentiality and urgency.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Nice To Haves

• High school diploma or equivalent.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry.

Responsibilities

• Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Benefits

• Competitive pay with regular increases.
• Generous discounts on Skechers footwear, apparel, and accessories (including exclusive Friends and Family discounts!).
• Flexible schedules to support work-life balance.
• On-the-job training to strengthen skills in Retail Leadership Roles, Customer Service Management, and store operations.
• Opportunities for career advancement in Retail Management with a global brand like Skechers.
• Additional Benefits & Perks to be reviewed during the interview process.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees